• Own transaction routing logic and acceptance rate performance across ACE's payment infrastructure • Design and maintain routing rules, analyse decline patterns, and drive continuous improvement • Work alongside analytics to identify opportunities and coordinate with technical teams to implement changes • Maintain clear documentation of all active routing rules, rationale, and measured performance • Own AR metrics across all active send markets and payment methods, with accountability for performance against targets • Analyse decline patterns and identify root causes across acquirer behaviour, issuer rules, scheme mandates, and technical factors • Produce evidence-based recommendations and present findings to senior leadership • Flag AR deterioration quickly and drive remediation through the relevant internal teams • Work with the analytics function to ensure performance data supports routing decisions • Serve as the internal subject matter expert on routing and AR, providing input to commercial negotiations and partner reviews • Feed performance insights back to the Head of PBI for leadership reporting and strategic decisions

• Liderar, coordinar y resolver de manera eficiente las actividades de Incidentes Mayores en entornos PRE para restaurar el servicio a la mayor brevedad • Conducir controles de salud diarios (health checks), asegurar el cumplimiento de políticas operativas y emitir informes de preparación (readiness reporting) • Impulsar el análisis de causa raíz (RCA), identificar tendencias y realizar el seguimiento de acciones preventivas tras un incidente • Colaborar estrechamente con equipos de infraestructura, aplicaciones, soporte, desarrollo y testing (incluyendo la coordinación de pruebas de rendimiento) • Elaborar y distribuir comunicaciones claras, estructuradas y precisas durante las crisis operativas y foros de gobierno

• The Budget Senior Manager oversees all activities related to the development and administration of comprehensive budgets for phase I-IV global clinical trials, supporting RFPs and contracts • Develop high-quality, competitive global full-service budgets for phase I-IV clinical trials to support RFPs and contracts • Represent the company at sponsor meetings to review and negotiate budgets • Direct the entire budget development process from RFP to contract signature, engaging cross-functional stakeholders for input, approval, and finalization • Collaborate closely with proposal writers and contract managers to ensure alignment between budget, text, and contract terms • Identify delays, assess barriers to progress, and implement efficient solutions and corrective action as needed • Mentor and train new and/or junior team members • Spearhead team initiatives that support the team in efficiencies and knowledge • Perform QCs for team members on internal and final client facing deliverables for complex budgets and contracts • Assist with making updates to budget tool as assigned • Perform additional duties as assigned.

• Monitor the ICF Mailbox to identify, manage, and provide resolution or triage incoming requests; • Liaison with key ICF stakeholders to support resolution of complex ICF Issues. • As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF. • Assess requests to determine appropriate resolution and/or involvement of other stakeholders, e.g., legal counsel, data privacy officer, and pharmacovigilance scientists, for timely resolution. • Provide SME support during SSU at the study planning stage, as well as throughout the lifecycle of a clinical study through oversight of Biogen’s CRO Partners to ensure compliant and timely consent of subjects. • Analyze project/study team requirements, activity timelines and work scope to identify resource needs. • Bring ICM perspective to protocol authoring and write the Global Master ICF(s) when needed, depending on operating model. • Support monitoring of controlled process documents for compliance with Biogen policies and changes in laws and regulations. • Support monitoring of the informed consent process to ensure timeliness, accuracy, and compliance with regulatory obligations and internal KPIs. • Produce and analyze KPI metrics on compliance, performance, and quality. • Evaluate trends and identify areas of improvement. • Support cross-functional process improvement initiatives and ensure that the needs of the ICM process are considered. • Support the maintenance of Standard Operating Procedures and Work Instructions for the IC process, consistent with Quality Documentation requirements and GCO standards.