• Liderar, coordinar y resolver de manera eficiente las actividades de Incidentes Mayores en entornos PRE para restaurar el servicio a la mayor brevedad • Conducir controles de salud diarios (health checks), asegurar el cumplimiento de políticas operativas y emitir informes de preparación (readiness reporting) • Impulsar el análisis de causa raíz (RCA), identificar tendencias y realizar el seguimiento de acciones preventivas tras un incidente • Colaborar estrechamente con equipos de infraestructura, aplicaciones, soporte, desarrollo y testing (incluyendo la coordinación de pruebas de rendimiento) • Elaborar y distribuir comunicaciones claras, estructuradas y precisas durante las crisis operativas y foros de gobierno

• The Budget Senior Manager oversees all activities related to the development and administration of comprehensive budgets for phase I-IV global clinical trials, supporting RFPs and contracts • Develop high-quality, competitive global full-service budgets for phase I-IV clinical trials to support RFPs and contracts • Represent the company at sponsor meetings to review and negotiate budgets • Direct the entire budget development process from RFP to contract signature, engaging cross-functional stakeholders for input, approval, and finalization • Collaborate closely with proposal writers and contract managers to ensure alignment between budget, text, and contract terms • Identify delays, assess barriers to progress, and implement efficient solutions and corrective action as needed • Mentor and train new and/or junior team members • Spearhead team initiatives that support the team in efficiencies and knowledge • Perform QCs for team members on internal and final client facing deliverables for complex budgets and contracts • Assist with making updates to budget tool as assigned • Perform additional duties as assigned.

• Monitor the ICF Mailbox to identify, manage, and provide resolution or triage incoming requests; • Liaison with key ICF stakeholders to support resolution of complex ICF Issues. • As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF. • Assess requests to determine appropriate resolution and/or involvement of other stakeholders, e.g., legal counsel, data privacy officer, and pharmacovigilance scientists, for timely resolution. • Provide SME support during SSU at the study planning stage, as well as throughout the lifecycle of a clinical study through oversight of Biogen’s CRO Partners to ensure compliant and timely consent of subjects. • Analyze project/study team requirements, activity timelines and work scope to identify resource needs. • Bring ICM perspective to protocol authoring and write the Global Master ICF(s) when needed, depending on operating model. • Support monitoring of controlled process documents for compliance with Biogen policies and changes in laws and regulations. • Support monitoring of the informed consent process to ensure timeliness, accuracy, and compliance with regulatory obligations and internal KPIs. • Produce and analyze KPI metrics on compliance, performance, and quality. • Evaluate trends and identify areas of improvement. • Support cross-functional process improvement initiatives and ensure that the needs of the ICM process are considered. • Support the maintenance of Standard Operating Procedures and Work Instructions for the IC process, consistent with Quality Documentation requirements and GCO standards.

• Oversee the end-to-end Order to Cash process across wholesale and retail channels • Ensure timely and accurate processing of customer orders, invoices, credits, and adjustments • Collaborate with Sales, Operations, Retail, and Supply Chain teams to resolve order-related issues • Monitor order fulfillment and invoicing workflows to ensure revenue recognition requirements are met • Record and reconcile retail revenue transactions, including cash, debit, and other payment methods • Manage customer billing, collections, and dispute resolution activities • Oversee cash application activities and ensure timely reconciliation of funds • Maintain strong internal controls over revenue and cash receipt processes