Major Incident Manager, English C1

ManagerManagerFull TimeRemoteSeniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishSpanish

Job Description

Major Incident Manager, English C1

Devoteam

• Liderar, coordinar y resolver de manera eficiente las actividades de Incidentes Mayores en entornos PRE para restaurar el servicio a la mayor brevedad • Conducir controles de salud diarios (health checks), asegurar el cumplimiento de políticas operativas y emitir informes de preparación (readiness reporting) • Impulsar el análisis de causa raíz (RCA), identificar tendencias y realizar el seguimiento de acciones preventivas tras un incidente • Colaborar estrechamente con equipos de infraestructura, aplicaciones, soporte, desarrollo y testing (incluyendo la coordinación de pruebas de rendimiento) • Elaborar y distribuir comunicaciones claras, estructuradas y precisas durante las crisis operativas y foros de gobierno

Job Requirements

  • Más de 5 años de experiencia demostrable como Major Incident Manager (o en roles muy afines de Service/Problem Management con habilidades transferibles)
  • Nivel de Inglés C1 fluido (Imprescindible, se realizará prueba técnica e inglés en el proceso de selección)
  • Alta atención al detalle
  • Enfoque meticuloso en la documentación
  • Excelentes habilidades de comunicación verbal y escrita con todos los niveles de gestión
  • Capacidad para procesar datos de múltiples fuentes bajo presión para evaluar y priorizar el impacto y la urgencia

Benefits

  • 100% Teletrabajo
  • Acceso al Plan de Retribución Flexible (Seguro médico, Cheques guardería, Ticket Restaurant, Tarjeta de Transporte y Formación)
  • Plan de formación, certificaciones y carrera profesional
  • Servicio de fisioterapia gratuito en la sede principal
  • Asignación de un HRBP que te acompañará a lo largo de la trayectoria, para apoyar el desarrollo profesional y personal durante la prestación de servicios
  • Recursos para Devoteamers (ofrece descuentos a las personas trabajadoras en compras de artículos, reservas de entradas, viajes…etc.)

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