• Review of automobile claim investigations. • Make handling recommendations and provide directions to subordinates. • Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. • Determine, recommend and grant authority for settlement and payment processes. • Responsible for overall file handling and work product quality of subordinates. • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation. • Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives. • Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations. • Provide feedback to Management on process and system improvement initiatives for the department. • Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise. • Staff Training-Foster a highly focused training and development environment within the Claims Department. • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules. • Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations. • Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching. • Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc Assist to identify, recruit, hire and develop top talent. • Ability to achieve targeted performance goals Maintain that sensitive information regarding employees and the Company is kept confidential Regular and predictable punctuality and attendance. • Other duties as necessary.

• Under direction of Material Damage leadership, the Sr. Material Damage Field Appraiser performs the essential functions of the position • Ensures equitable settlement of damages and maintains good customer service and shop relations • Inspect and evaluate either in the field or virtually the degree of physical damage to vehicles for first and third party claims • Complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values • Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs • Negotiate settlements with related parties as necessary • Research actual cash value of vehicles and parts by gathering and analyzing current market information to reach a settlement for total losses • Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings • Perform re-inspections and/or authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage • Maintain communication with clients throughout repair process • Report initial evaluation and summary of damage • Explain relevant procedures • Respond to customer inquiries • Provide complete, courteous and timely customer service. • Keep abreast of current values of vehicles and parts • Ensure ongoing adjudication of claims within company standards and industry best practices and regulations • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance/partner’s policies, procedure and work rules • Writes appraisals using licensed software • Regular and predictable punctuality and attendance. • Other duties as necessary.

• Be able to answer questions from customers concerning the claim handling process and insurance coverage • Handle all aspects of resolving total loss claims for both carrier retained salvage vehicles and owner retained salvage vehicles in a cost effective manner • Using various resources, determine accurate total loss vehicle valuations • Provide customer service to insured parties, third party claimants and lienholders with regards to total loss and salvage • Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles • Negotiate total loss settlements with customers • Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained) • Handle the salvage on total loss vehicles including moving vehicles to storage free locations or salvage vendors as quickly as possible • Send appropriate DMV forms and company required documents, review them upon return • Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows Aspire General Insurance Company partner’s policies, procedure and work rules • Have regular and predictable punctuality and attendance • Assist claims department by completing special projects • Assist team members on more complicated or complex losses • Works on and/or leads special projects as requested by management • Completes most work with little to no supervision • Other duties as assigned/requested

• Oversee the day-to-day operations of the field service team • Ensure that on-site maintenance and troubleshooting efforts are scheduled and effectively handled • Lead and supervise a team of field service representatives when supporting customers on-site • Work closely with the Field Office Administrator to develop, maintain, and adjust FSR schedules • Build and maintain strong working relationships with third-party field service contractors • Oversee and ensure the timely and effective resolution of customer issues • Create and manage Work Orders, ensuring each includes a clear and detailed scope of work • Oversee and ensure FSRs complete accurate and timely field reports and properly close Work Orders • Maintain a good understanding of products/services and stay up to date with changes • Identify training needs and provide ongoing coaching and development to team members • Continuously evaluate and optimize support processes to enhance efficiency and customer satisfaction • Generate regular reports on team performance, KPIs, and trends to senior management.