• Oversee the day-to-day operations of the field service team • Ensure that on-site maintenance and troubleshooting efforts are scheduled and effectively handled • Lead and supervise a team of field service representatives when supporting customers on-site • Work closely with the Field Office Administrator to develop, maintain, and adjust FSR schedules • Build and maintain strong working relationships with third-party field service contractors • Oversee and ensure the timely and effective resolution of customer issues • Create and manage Work Orders, ensuring each includes a clear and detailed scope of work • Oversee and ensure FSRs complete accurate and timely field reports and properly close Work Orders • Maintain a good understanding of products/services and stay up to date with changes • Identify training needs and provide ongoing coaching and development to team members • Continuously evaluate and optimize support processes to enhance efficiency and customer satisfaction • Generate regular reports on team performance, KPIs, and trends to senior management.

• Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely. • Ensure all customer expectations are met or exceeded. • Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices. • Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid. • Accurately report and update all equipment histories. • Coordinate changes as needed to ensure minimal equipment downtime. • Ensure effective communication and reporting to immediate supervision and customers representatives. • Solve problems with little to no supervision in a timely manner. • Will be aware of procedures and options for identifying sources of information and technical advice. • Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems. • Capable of reading applicable drawings and technical manuals. • Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams. • Ensure all work complies with customer and EPC Power safety policies and procedures. • Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. • Provides suggestions for safety improvements. • Travel 25%-75% Other duties and responsibilities within the scope of position as needed or assigned

• Lead the medication intake process, serving as a liaison among clinic providers, clinic staff, pharmacies, and patients • Conduct benefits investigations to determine patient coverage, out-of-pocket costs, and available financial assistance • Identify and recommend patient assistance programs, copay cards, grants, or funds to reduce financial burdens • Gather and review necessary documentation for prior authorization submissions, escalating appeals for coverage denials • Coordinate next steps for insurance denials to clinic staff for review and decision-making regarding appeals process • Communicate directly with clinics to obtain additional information and guidance related to prior authorization submission • Conduct patient outreach to discuss medication coverage and financial assistance options, providing pharmacy recommendations • Communicate coverage determinations and coordinate follow up with patients on behalf of the client clinic • Ensure timely and accurate documentation in client EMR systems and Visante tracking tools for workflow efficiency • Assist with onboarding and training of client-employed medication access specialists and contribute to process improvements • Collaborate with Visante team members and leadership to provide insight and constructive feedback into day-to-day operations • Complete other duties as assigned

• Oversee daily operations and staffing for assigned teams • Adjust staff schedules and address workflow gaps • Assist with recruitment, hiring, and evaluating personnel • Provide coaching, feedback, and professional development • Ensure compliance with healthcare regulations and organizational policies • Review medication authorizations and conduct benefits investigations • Collaborate with clinics to obtain documentation and support appeals