• Lead the medication intake process, serving as a liaison among clinic providers, clinic staff, pharmacies, and patients • Conduct benefits investigations to determine patient coverage, out-of-pocket costs, and available financial assistance • Identify and recommend patient assistance programs, copay cards, grants, or funds to reduce financial burdens • Gather and review necessary documentation for prior authorization submissions, escalating appeals for coverage denials • Coordinate next steps for insurance denials to clinic staff for review and decision-making regarding appeals process • Communicate directly with clinics to obtain additional information and guidance related to prior authorization submission • Conduct patient outreach to discuss medication coverage and financial assistance options, providing pharmacy recommendations • Communicate coverage determinations and coordinate follow up with patients on behalf of the client clinic • Ensure timely and accurate documentation in client EMR systems and Visante tracking tools for workflow efficiency • Assist with onboarding and training of client-employed medication access specialists and contribute to process improvements • Collaborate with Visante team members and leadership to provide insight and constructive feedback into day-to-day operations • Complete other duties as assigned

• Oversee daily operations and staffing for assigned teams • Adjust staff schedules and address workflow gaps • Assist with recruitment, hiring, and evaluating personnel • Provide coaching, feedback, and professional development • Ensure compliance with healthcare regulations and organizational policies • Review medication authorizations and conduct benefits investigations • Collaborate with clinics to obtain documentation and support appeals

• Work hands-on and train the team with the process given to us by our client • Supervise crews in your area with direction from our client • Make sure all team leads and co-workers follow Brandpoint procedures for reporting on hotels and staffing issues • Handle issues with staff at stores and any hotel issues that arise after hours • 100% travel at times • Able to stand, walk, and perform repetitive bending for up to 12 hours a day • Able to pull, push, and lift materials weighing up to 50 lbs. consistently throughout your scheduled shift • Weekend availability

• Drive vans or box trucks to customer locations for service needs. • Report to work on time prepared to perform the duties of the position. • Meet department productivity and quality standards. • Receive, comprehend, and respond appropriately to direction. • Work with customers to fulfill customer service requests.