• Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes. You’ll bring a strong point of view and organize your thoughts into a well-articulated plan. • Take full ownership of renewals and expansions for your book of business, developing and driving strategic growth plans each quarter that identify new opportunities and untapped potential within your accounts. • Translate client business goals into comprehensive, integrated roadmaps that bring together data, creative, strategy, and technology components. • Lead the end-to-end process of pricing, scoping, and negotiating Statements of Work (SOWs) in close partnership with our Delivery team to align client needs with Stitch’s capabilities. • Be the main point of contact and trusted advisor for client stakeholders at multiple levels, building deep, multi-threaded relationships across our client’s marketing, product, data, and technology teams. • Take charge of regular client engagements, including meetings, quarterly business reviews, and onsite sessions — always with a clear agenda, defined outcomes, and actionable follow-ups. • Monitor client environments to identify early signals of changing needs, risks, or strategic shifts, and act swiftly to address them. • Work closely with Delivery Directors and other internal partners to ensure an aligned understanding of project health, resource allocation, margins, and forecasts. • Keep Delivery members fully informed and aligned so your clients experience a coordinated and seamless partnership. • Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively. • Mentor Associate Client Partners by sharing best practices in commercial engagement, pipeline management, and stakeholder communication. • Contribute to the continuous improvement of the Client Partner organization by helping to develop playbooks, sales frameworks, and effective sales motions. • Share insights, successful patterns, and lessons learned across the team under guidance from the Executive Client Partners to boost overall team performance and impact.

We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Channel Partner Manager will be responsible for supporting and successfully managing strategic channel partnerships which includes deepening our channel partner relationships & strategy, driving the success of these existing channel partners through go-to-market development and coordination, sales and marketing support, and furthering our integrated solution to support our partners in scaling to their existing customer base and new accounts.  This individual will oversee named channel partnership accounts to help findhelp accelerate its growth and drive channel partner success. To be successful in this role, the individual should have a proven track record in channel or partner sales enablement, exceptional communication skills, strong presentation abilities, experience managing executive relationships, and the ability to effectively engage a wide range of audiences. The Channel Partner Manager will report to the VP of Sales & Business Development. Healthcare industry experience is required for this role. Responsibilities and Duties: Manage key named channel partnerships that promote revenue and new customer growth. Develop, forecast, and maintain a detailed pipeline of channel deals. Support go-to-market planning for each channel partnership, which includes, but is not limited to: Partnering with marketing to develop press releases and collateral related to our partnership. Partnering with our channel partners' sales and customer success teams to understand their existing customer base and how we will partner with their team to roll this out. Document the total addressable market and revenue opportunity for findhelp. Support their team with developing materials, training, and sales support. Identify opportunities to develop case studies/success stories with our partners' customers (e.g., webinars, conferences, etc.). Develop bi-weekly touch points and pipeline reviews with our partners' sales and customer success leadership. Be a best practice expert in product positioning, demonstration of how the platform adds value and integrates with partners' solutions, our partners' customer base/market, marketing strategy, and sales enablement for our partners. Demonstrate top-notch planning and project management skills, comfortable managing competing priorities while consistently meeting (or exceeding) goals and overcoming challenges. Partner with marketing teams (internal and partners) to design and finalize program content (pitch collateral, case studies, battle cards, etc.). Own the creation and delivery of an enablement program for Channel Partners. Respond directly to partner sales/support questions, while simultaneously tracking unmet partner needs or trends to inform additional enablement investments. Qualifications: Healthcare industry experience is a requirement for this role . Four or more years of related SaaS experience. Strong ability to communicate value propositions for enterprise SaaS technology, in the healthcare space. Rich and broad experience and credibility across all aspects and disciplines within strategic partnerships (Strategy, Enablement, and Management). Exceptional interpersonal, networking, collaboration, communication skills, and cultural awareness. Demonstrated ability to create and implement high-impact strategic business plans. Demonstrated business acumen and ability to stay abreast of and incorporate relevant industry trends. Experience with C-suite level communications and presentations required. Ability to establish and expand partner relationships, influence outcomes, and communicate complex topics to a variety of audiences. Passion for innovation and excellence in achieving results. Must be flexible and adaptable; able to work in ambiguous situations. A thought leader and self-starter; strong sense of accountability and personal ownership. Promotes a diverse and inclusive culture. Bachelor's degree in a relevant discipline; advanced degree preferred. Travel: Travel may be required We value being together We believe being together enables stronger relationships, collaboration, and culture. This position is fixed hybrid and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado Perks at Findhelp •401k & equity grants •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Employee only paid Health, Dental, and Vision insurance •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: •Culture Committee •Leadership Development Training •Paid Volunteering Time

• Own and grow a portfolio of strategic technology and platform partners • Develop and execute joint GTM plans with defined KPIs (0 to 1 in wins, ARR, pipeline, integrations, adoption) • Execute expansion opportunities including co-marketing events, co-sell motions, and joint GTM initiatives • Drive sourced and influenced pipeline through partner relationships • Enable Sales teams with partner positioning, playbooks, and introductions • Collaborate with partners on co-selling opportunities and enterprise deals • Work closely with Product and Engineering on integration roadmaps and technical alignment • Coordinate co-marketing initiatives with Marketing (launches, webinars, hackathons, case studies, events) • Support partner enablement through training, documentation, and ongoing engagement • Build strong relationships across all levels within the partner organization (from Product/Eng to SA to executives) • Track and report on partner performance metrics (ARR, usage, activation, pipeline) • Maintain accurate forecasting and partnership health dashboards • Identify issues/risks and proactively drive resolution

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth. Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap. Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting. Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions. Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ). Direct/align partner's investment in ServiceNow with areas of greatest opportunities. Aligns partner's corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow's Partner Industry Solutions strategy and, where applicable, Service Provider programs. Accelerate Workflow and Now Platform "Practice" growth via joint GTM plans with associated investment aligned to ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.) Effectively coach & enable partners both remotely and face to face as needed Communicate Partner Programs' Requirements & Benefits across the ecosystem Provide Day-to-Day Management of Partner Ecosystem Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed Conduct Quarterly and Bi-annual Business Reviews Develop Partner Business Case + Program Roadmaps Articulate investment areas needed to both enter and progress through the partner program Execute Remediation Plans Enhance & Manage Partner Portal and Other Systems Work Towards Partner Revenue Goals through Teaming & Subcontracting Build and Maintain Relationships Between the PDC and the Partner ecosystem Participate in Marketing Events Approximately 10% travel JV20 For positions in this location, we offer a base pay of $116,580 - $173,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.