Findhelp

We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Professional Services Consultant plays a crucial role in ensuring our customers successfully adopt and utilize Findhelp's social service software solutions to achieve their business objectives. This role focuses on the direct execution of professional service packages, guiding clients through the implementation, configuration, and optimization of our platform. You will work collaboratively with customers to understand their specific needs, provide hands-on training, and ensure they are empowered to maximize the value of Findhelp solutions. This position is ideal for an individual with a passion for social services and a knack for translating technical capabilities into practical, impactful client outcomes. Responsibilities and Duties:Platform Adoption & Value Realization: - Work directly with clients to facilitate the successful adoption, configuration, and ongoing utilization of Findhelp's software and professional service offerings. - Assist clients in defining and tracking achievable goals and milestones for their use of our social service software solutions. - Conduct detailed needs assessments to accurately capture client requirements and tailor implementation approaches. - Communicate clear expectations regarding Findhelp's capabilities and the anticipated outcomes for clients. - Provide comprehensive documentation for service deliverables, timelines, and client responsibilities. - Deliver effective training sessions and workshops for key client stakeholders to ensure their proficiency and comfort with Findhelp solutions. Consultative Support: - Apply foundational industry knowledge to advise clients on effective platform usage and standard best practices. - Offer guidance on utilizing the platform to support community engagement strategies within nonprofits and social service agencies. - Help clients integrate Findhelp technology into their existing workflows and processes to improve program quality. - Collaborate with clients to implement tailored solutions designed to achieve measurable results. - Support the setting, tracking, and achievement of defined goals for consulting tasks and projects. Project Execution: - Execute project plans and tasks diligently, ensuring activities are completed on time and adhere to scope. - Provide regular updates on project progress to internal and external stakeholders. - Identify and flag potential project risks or deviations, escalating to senior team members as needed. Client Relationship Building: - Build and maintain strong working relationships with day-to-day client contacts and program managers. - Conduct training programs and workshops tailored to client needs, enhancing their understanding and capabilities. - Collaborate effectively with internal cross-functional teams (e.g., Customer Success Managers, Product, Support) to resolve client issues and implement solutions. - Commitment to fostering sustainable change within the state of Oklahoma. - Significant focus on CBO engagement, partnership development, and training delivery/support within the state of Oklahoma. Qualifications: - Education and Experience: - - Minimum of 7+ years of experience in a professional services, implementation, client-facing technical support, or similar consulting role, preferably within a SaaS environment. - Experience working with or closely with government agencies, healthcare organizations, or non-profits is highly desirable. - Experience working with or within Oklahoma Community-Based Organizations (CBOs). - Exposure to technology implementations or software rollouts is a plus. - BS/BA degree or equivalent practical experience. - Skills: - - Solid understanding of project execution principles. - Good organizational and time management skills, with the ability to manage multiple client engagements. - Strong interpersonal skills, capable of building rapport and maintaining effective relationships with clients. - Excellent communication skills, both written and verbal, with the ability to clearly explain technical concepts. - Ability to learn quickly and understand new software solutions and their application to business problems. - A proactive and dedicated team player committed to meeting client expectations. - Interest in social determinants of health, community organizations, and the intersection of technology with social services. Perks at Findhelp - 401k & equity grants - Free food and onsite gym at our Austin HQ - Paid parental leave - Competitive PTO & 10 paid holidays - Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage - Dog-friendly office in Austin HQ - 24/7 access to telemedicine and counseling - Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: - Culture Committee - Leadership Development Training - Paid Volunteering Time

Title: Manager, Software Engineering Location: Austin, TX Austin, TX / Madison, WI Research and Development – Research and Development - RD / Full-time / On-site Type: Full-time Workplace: onsite Category: Research and Development - RD Job Description: We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: As a Software Engineering Manager, you will be both a hands-on technical leader and a people manager, actively engaging in technical challenges alongside your team. You will set a high bar for technical quality, participating in design discussions, code reviews, and problem-solving to drive impactful solutions. Beyond the technical realm, you will be responsible for cultivating a strong, collaborative team dynamic that thrives in both remote and in-office environments. You will lead by example, ensuring that engineers feel supported in their professional growth while aligning team goals with company objectives. In addition, you will engage with customers and customer-facing teams to deeply understand their needs and contribute to defining product roadmaps. Through effective communication and mentorship, you will empower your team to deliver high-quality work, continuously improve, and innovate. Responsibilities and Duties: - Lead, mentor and develop a team of full stack developers and ensure best practices around software development, code quality, and team performance - Actively contribute to technical discussions, design reviews, and code reviews to ensure high engineering standards and drive impactful solutions. - Engage with customers and customer-facing teams to understand business needs, gather feedback, and help define product roadmaps that align with strategic objectives. - Drive project success by ensuring milestones and goals are met while collaborating closely with other divisions within R&D, such as the Business Analysts and Quality Engineering team - Lead by example, fostering a growth-oriented environment through hiring, developing, and supporting engineers at multiple levels. - Build and maintain a healthy and productive engineering culture that thrives on high quality, sense of ownership and pride, and accepting failure as being part of the process. - Ensure that your team is always working on the highest priority work and delivering through the finish line on time. - Clearly communicate project updates, technical challenges, and team progress to leadership and other key stakeholders. - Seek and provide feedback to identify and implement process improvements that enhance team productivity, operational efficiency, and the software development lifecycle, fostering a culture of open communication and knowledge-sharing. Qualifications: - 5+ years technical experience, including designing architecture, implementation, and deployment of SaaS applications. Expertise in Python, Jira, MySQL - 3+ years of experience managing a software development team in a high-growth environment as direct reports - Experience mentoring and developing software engineers in a hybrid work environment - Strong verbal and written communications skills needed to articulate complex, strategic and technical thoughts and ideas effectively to multiple audiences, as well as to listen for meaning and understanding. - Self -directed and analytical, while being comfortable working in a team environment - Experienced leading a team in Agile methodologies - Experience with non-profits or social care organizations Physical demands and work environment: - This job is based on-site in Austin, TX or Madison, WI with the opportunity to work remotely on Fridays. - This is largely a sedentary role. - Limited travel may be required. - Standard office equipment is used, such as laptops, monitors and headsets, if needed. $134,400 - $168,000 a year The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. We value being together We believe being together enables stronger relationships, collaboration, and culture. This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin. Perks at Findhelp •401k & equity grants •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: •Culture Committee •Leadership Development Training •Paid Volunteering Time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Public Sector Account Executive will use prospecting best practices to generate new opportunities and move them forward in the sales cycle. This person will carry a quota in an assigned territory. The Public Sector Account Executive must be a strong communicator, presenter, and demonstrate an ability to collaborate with many different internal and external stakeholders for each opportunity. Experience selling to government entities including state departments and counties is a requirement. Responsibilities and Duties: - Own all customer development activities and quota achievement in a named territory. - Create plans and strategies for developing new opportunities and delivering on sales targets. - Develop and maintain relationships with all stakeholders on target accounts within the territory. - Use the CRM to accurately forecast opportunities and to regularly update and manage a pipeline in their territory. - Be willing to collaborate on campaigns, events and other activities in support of customer development goals for the territory. - Help identify sales and marketing processes that drive desired sales outcomes and identify improvements where and when required. - Expertly deliver compelling and customized product demonstrations of the Findhelp platform to prospects. This includes tailoring the demo experience to resonate with the unique nature of each organization and their specific needs. - Provide continuous feedback to the broader team about product positioning, feature requests, and competitive landscape. - Be a key voice in sales planning, prioritization setting, and process optimization. Qualifications: - BA/BS degree or similar college level education; in lieu of degree, relevant skills or equivalent experience. - 3-7 years of experience selling to government entities including state departments and counties. - Proof of consistent achievement or overachievement of sales quota. - Experience prospecting, building and managing a sales pipeline, forecasting and reporting. - Strong collaboration and relationship management skills. - Ability to communicate value proposition for SaaS technology. Perks at Findhelp •401k & equity grants •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Employee only paid Health, Dental, and Vision insurance •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: •Culture Committee •Leadership Development Training •Paid Volunteering Time

We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: The Channel Partner Manager will be responsible for supporting and successfully managing strategic channel partnerships which includes deepening our channel partner relationships & strategy, driving the success of these existing channel partners through go-to-market development and coordination, sales and marketing support, and furthering our integrated solution to support our partners in scaling to their existing customer base and new accounts.  This individual will oversee named channel partnership accounts to help findhelp accelerate its growth and drive channel partner success. To be successful in this role, the individual should have a proven track record in channel or partner sales enablement, exceptional communication skills, strong presentation abilities, experience managing executive relationships, and the ability to effectively engage a wide range of audiences. The Channel Partner Manager will report to the VP of Sales & Business Development. Healthcare industry experience is required for this role. Responsibilities and Duties: Manage key named channel partnerships that promote revenue and new customer growth. Develop, forecast, and maintain a detailed pipeline of channel deals. Support go-to-market planning for each channel partnership, which includes, but is not limited to: Partnering with marketing to develop press releases and collateral related to our partnership. Partnering with our channel partners' sales and customer success teams to understand their existing customer base and how we will partner with their team to roll this out. Document the total addressable market and revenue opportunity for findhelp. Support their team with developing materials, training, and sales support. Identify opportunities to develop case studies/success stories with our partners' customers (e.g., webinars, conferences, etc.). Develop bi-weekly touch points and pipeline reviews with our partners' sales and customer success leadership. Be a best practice expert in product positioning, demonstration of how the platform adds value and integrates with partners' solutions, our partners' customer base/market, marketing strategy, and sales enablement for our partners. Demonstrate top-notch planning and project management skills, comfortable managing competing priorities while consistently meeting (or exceeding) goals and overcoming challenges. Partner with marketing teams (internal and partners) to design and finalize program content (pitch collateral, case studies, battle cards, etc.). Own the creation and delivery of an enablement program for Channel Partners. Respond directly to partner sales/support questions, while simultaneously tracking unmet partner needs or trends to inform additional enablement investments. Qualifications: Healthcare industry experience is a requirement for this role . Four or more years of related SaaS experience. Strong ability to communicate value propositions for enterprise SaaS technology, in the healthcare space. Rich and broad experience and credibility across all aspects and disciplines within strategic partnerships (Strategy, Enablement, and Management). Exceptional interpersonal, networking, collaboration, communication skills, and cultural awareness. Demonstrated ability to create and implement high-impact strategic business plans. Demonstrated business acumen and ability to stay abreast of and incorporate relevant industry trends. Experience with C-suite level communications and presentations required. Ability to establish and expand partner relationships, influence outcomes, and communicate complex topics to a variety of audiences. Passion for innovation and excellence in achieving results. Must be flexible and adaptable; able to work in ambiguous situations. A thought leader and self-starter; strong sense of accountability and personal ownership. Promotes a diverse and inclusive culture. Bachelor's degree in a relevant discipline; advanced degree preferred. Travel: Travel may be required We value being together We believe being together enables stronger relationships, collaboration, and culture. This position is fixed hybrid and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado Perks at Findhelp •401k & equity grants •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Employee only paid Health, Dental, and Vision insurance •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff: •Culture Committee •Leadership Development Training •Paid Volunteering Time