• Respond to customer inquiries and provide prompt and accurate assistance in Greek through chats & emails. • Handle customer complaints and resolve issues effectively. • Ensure customer satisfaction through professional and courteous communication. • Maintain detailed and accurate records of customer interactions and transactions. • Identify opportunities for process improvements and provide feedback to management.

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Ukraine is currently looking for an Airframe Service Engineer to join our Customer Support team in Kyiv, Ukraine. On this position, you will provide technical solutions to a wide range of difficult problems. Develop solutions that are imaginative, thorough, practicable, and consistent with organization objectives. You will represent the organization by providing solutions to difficult technical issues associated with specific projects. Primary Responsibilities: - Receive and respond requests from airlines and repair organizations for technical support of Boeing airplanes. Provide a quick and appropriate response that meet the Safety-First principle. - Disposition repair, design repair plan, provide jacking and shoring instructions, analyze reported problems for potential safety issues, provide No Technical Objection (NTO) for ferry flights / flight tests etc. - Apply knowledge of Boeing design principles to assess and resolve product/process issues through the product lifecycle. - Apply engineering principles to research technical, operational and quality issues that cannot be resolved by customer and designs interim and permanent engineering solutions (repair disposition text, repair scheme, etc.). - Identify documents, analyze reported problems and communicate deviations that could impact design intent and safety; recommend and manage resolution. - Develop and implement product/process improvements. - Represent the engineering community in the build through post production environment. - Ensure supplier and build partner compliance with Boeing standards. Develop customer correspondence for continued safe operation and maintenance of equipment. - Analyze damage repair or structural modification to determine appropriate jacking and shoring (general knowledge), prevent collateral damage and assure a safe work environment. - Understand structural repair classification and definitions. Apply engineering principles to typical damages removal process and inspection. Confident understanding SRM allowable damage limits and SRM major repair procedures and requirements. - Understand major/minor repairs classification/principles. - General knowledge and understanding of certification process and principles. Basic Qualifications: - 3+ years of aircraft structure, materials and properties, design criteria and release processes. - Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement. - 3+ years in aircraft maintenance. - Solid communicator, upper-intermediate in both written and verbal English. - Readiness to work in a flexible schedule (weekends/holidays support, overtime, shifted work schedule). - Readiness for business trips - up to 25% of working time. - Existing rights to work in Ukraine. Preferred Qualifications: - Experienced in working with airlines and supporting a/c during maintenance. - Experienced in reading and understanding engineering models, drawings, specifications and various technical documentation. - Experienced in researching engineering designs in order to develop defect solutions to product/ process issues for production or simple technical in-service issues. - Experience/Familiarity with structural design principles for aircraft primary structures (e.g. corrosion, stress analysis, statics, materials strength, material characteristics, and repair techniques). At Boeing we care deeply about the wellbeing of every employee. Some of the benefits include: - Market competitive salary and bonuses. - Medical insurance for you and your family (Health plan includes medical, surgical and dental care, planned and emergency, inpatient treatment, ambulance service and prescription drugs) - Life insurance. - Sport reimbursement. - Well-being support. - Professional skills development via educational assistance program and certification. - Benefit from Employee Recognition Program. - Cooperate and exchange knowledge with world class global engineering team. - Broaden your experience in international aviation projects and technical workshops. Applications for this position will be accepted until Jul. 31, 2026 Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (Ukraine) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

• Own the Roadside Assistance product, building a next-generation customer experience by automating end-to-end workflows and integrating omnichannel tools • Design and implement seamless customer and agent journeys • Drive the RSA roadmap as part of Customer Service Transformation • Oversee the full product lifecycle from requirement gathering to continuous optimization of complex workflows • Manage the product backlog by creating, testing, and approving user stories • Own product performance and experimentation, monitoring KPIs and driving continuous improvement

• Support Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries. Act as Subject Matter Expert for the day-to-day operations. • Excellent knowledge in Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging • Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification. • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) • Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers. • Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. • Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). • Assist with payroll preparation by providing relevant data, like absences, bonus and leaves. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. • Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. • Support with company-wide initiatives and projects • Maintain, manage and regularly audit all electronic personnel files. • Support with review and renewal of company policies, and compliance • Assist with investigations in response to professional complaints.