• Support Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries. Act as Subject Matter Expert for the day-to-day operations. • Excellent knowledge in Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging • Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification. • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) • Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers. • Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. • Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). • Assist with payroll preparation by providing relevant data, like absences, bonus and leaves. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. • Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. • Support with company-wide initiatives and projects • Maintain, manage and regularly audit all electronic personnel files. • Support with review and renewal of company policies, and compliance • Assist with investigations in response to professional complaints.

• Provide technical support and implementation services for Tru-D customers. • Acts as the primary contact after the point of sale to new and existing Tru-D customers. • Drives the customer’s disinfection program success and builds relationships with Tru-D operators and managers. • Identify, manage, mitigate and escalate service issues. • Execute repairs, troubleshooting and upgrades. • Perform annual preventative maintenance service calls. • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software. • Monitor client performance with the use of internal Tru-D software tools and dashboards. • Support quality investigations to determine root cause and supply solutions.

• Provide services and support as a Professional, Technical and Administrative Support Services (PTASS) • SharePoint Specialist - Standard in the Defense and Security Industry Sector focusing on Human Capital Solutions • Requires experience developing and managing Sites, Pages, Lists, Libraries, Content, Forms, Workflows, Custom Applications • Collaborate with Defense and Security Sector Clients such as Drug Enforcement Administration (DEA)

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries • List, understand, and act in response to needs • Maintain records of customer communications • Provide effective and efficient assistance of customer facing applications, reports, and services • Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts • Maintain high standards of telephone and e-mail etiquette and promptness