• Lead Conversion & Nurturing: Drive proactive outbound follow-ups via phone, email, and WhatsApp with warm, pre-qualified SME applicants who have shown an active interest in funding. • Pipeline Momentum: Work with energy and urgency to ensure no funding opportunity falls through the cracks, guiding busy business owners step-by-step through their application process. • Document Chasing & Assistance: Actively assist applicants with completing their funding applications by following up on outstanding financial documents and information required for onboarding. • Database Mining & Re-engagement: Consistently re-engage with older leads on the historical database where previous contact may have gone cold, unlocking hidden value. • CRM Hygiene & Tracking: Maintain an immaculate sales pipeline within a CRM environment (Pipedrive), meticulously updating client information, lead stages, and detailed follow-up activities. • Sales Team & Operations Support: Collaborate closely with the broader sales team, supporting them with lead tracking, pipeline updates, conversion activities, and affiliate lead programme reporting. • Client Query Resolution: Serve as a dedicated, frontline touchpoint for prospects, handling inbound queries with professional warmth and ensuring no client gets left behind.

• Achieve consistent double digit annual net revenue growth in the chemical vertical by: Individual sales efforts of subscriptions services, especially in North America for new accounts • Develop and implement segment-specific sales strategies and plans to drive revenue growth and profitability, which include prices increases, especially where we are undervalued. • Expand learnings to colleagues in regular sales meetings to achieve an overall improvement in team sales performance • Collaborate with global sales manager to define and execute a North America sales plan • Collaborate with our business intelligence consultants to develop expansion strategies for Platinum accounts, based on learnings in the market • Collaborate with revenue colleagues in the chemical vertical as needed • Communicate the company's value proposition, technology, and processes effectively in industry settings and in conferences, trade shows, and trade association meetings, including public presentations. • Gather customer/market feedback and synthesize into product development recommendations and communicate customer issues internally as needed; be the “voice of the chemical customer” for ResourceWise operations and executive management. • Meet requirements and targets, not only in sales, but also on KPI's, outbound reach, and pipeline management. • Work closely with colleagues on cross-territory and cross-product opportunities, especially in Renewable Fuel and Low Carbon feedstock markets.

• Identify whitespace, build relationships at the executive level, and close business. • Carry a full portfolio of solutions including cloud, managed services, connectivity, cybersecurity, data protection, and infrastructure solutions. • Help customers solve pressing challenges facing IT leaders today: modernizing infrastructure, reducing risk, securing their environments, and preparing for future growth. • Work alongside a collaborative sales team while also generating own opportunities through network and relationships built throughout career.

• Own and deliver new logo ARR and expansion revenue targets for assigned Premier accounts across North America — driving the full sales cycle from prospecting and qualification through to contract signature. • Build and maintain a healthy, accurately forecasted pipeline — providing the VP of Premier Sales with reliable revenue projections and transparent deal status on a weekly cadence. • Develop and execute a territory plan for assigned Premier accounts — mapping decision-making structures, identifying whitespace, and aligning Solution Consulting and internal resources to the highest-value opportunities. • Serve as Omilia's senior commercial representative and trusted technical advisor for Premier accounts — building executive-level relationships and positioning Omilia as the platform of choice for contact centre AI transformation. • Protect Omilia's commercial interests by rigorously qualifying opportunities — avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential. • Act as the primary source of Premier account market intelligence — feeding structured feedback on buyer priorities, competitive dynamics, and product requirements to Sales leadership, Product, and Marketing. • Develop and execute a structured territory plan for assigned North American Premier accounts — defining target account lists, mapping buying centres and decision-making structures, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) to accurately assess technical feasibility and business value before committing internal resources. • Lead the full enterprise sales cycle for Premier account opportunities — from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature. • Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations — accurately mapping Omilia's capabilities to each prospect's business requirements and operational context, and acting as a trusted technical advisor who develops a deep understanding of each organisation's contact centre challenges and CX transformation objectives. • Proactively identify customer needs and build compelling business cases — addressing objections related to integration complexity, compliance requirements, and total cost of ownership to drive solution adoption. • Facilitate a seamless pre-sales to implementation transition — providing comprehensive knowledge transfer to Professional Services and Customer Success, ensuring clear communication of project scope, contractual obligations, and customer expectations at contract signature. • Partner with Solution Consultants to scope and position technically credible solutions — contributing to POC qualification, RFP response strategy, and the structuring of proposals that map Omilia's full platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified business outcomes. • Manage complex, multi-stakeholder deal cycles — engaging economic buyers, IT decision-makers, procurement, legal counsel, compliance teams, and executive sponsors — maintaining momentum to advance deals to closure. • Build and sustain strong, long-term relationships with executive, financial, and technical stakeholders at Premier accounts — developing multi-threaded coverage that extends beyond individual deal cycles and positions Omilia as a long-term strategic platform partner. • Represent Omilia at key North American industry events and conferences relevant to Premier account verticals — building market presence and sourcing pipeline. • Maintain current knowledge of the North American contact centre technology landscape — including incumbent platforms (Genesys, Avaya, Cisco, Nuance/Microsoft) and cloud CCaaS providers (Amazon Connect, Google CCAI, NICE inContact, Five9) — and apply account-specific competitive positioning to advance opportunities. • Gather and relay customer feedback and field data to Product Management — providing structured input on unmet requirements, integration gaps, and competitive observations. Provide continuous knowledge transfer to the Sales team and newly hired Sales Engineers on technical insights and competitive positioning across Premier account verticals. • Maintain Salesforce as the system of record — keeping opportunity stages, ARR values, close dates, and next steps current at all times. Travel within North America up to 20% of the time, including overnight travel, to support prospect meetings, executive engagements, and industry events.