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Account Executive – Expansion
Location
California
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Account Executive – Expansion
Triple Whale 🐳
• Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities. • Build trusted relationships with key stakeholders and become a strategic advisor to their business. • Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance. • Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives. • Partner with customers to align Triple Whale solutions with their evolving needs and business priorities. • Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations. • Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities. • Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk. • Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention. • Help define and improve the expansion process as we continue to scale.
Job Requirements
- 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
- Proven track record of growing existing customer relationships and exceeding revenue goals.
- Strong consultative selling skills with the ability to connect customer challenges to business value.
- Exceptional communication and relationship-building abilities.
- Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
- Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
- Curious about ecommerce, digital marketing, and the challenges modern brands face.
- Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
- Self-starter who thrives when given autonomy and the opportunity to build
Benefits
- Health insurance
- Professional development opportunities
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