• Responsible for the delivery of implementation, go-live education, Digital education adoption, and professional services function within the region • Leading a team of 15+ clinical professionals to high standard clinical education and customer service • Directs teams to ensure clinical project scope is defined according to quote, customer expectations, and needs • Work closely with account & lifecycle sales teams to help grow/close/renew business • Works with various management roles to ensure all standard & quality processes are followed and executed • Travel up to 75% to customer sites for meetings, training, and other business needs

• Own the end-to-end lifecycle of the internship program, serving as the primary point of contact for interns and internal managers. • Implement industry best practices to continuously evolve the intern experience and professional development sessions. • Partner with the Global Talent team and hiring managers to forecast intern needs and coordinate hiring cycles. • Build and maintain relationships with key universities, colleges, and community partners to strengthen our early talent pipeline. • Lead the strategy and execution of global recruitment events (career fairs, hackathons, conferences, and meetups), handling everything from venue scouting and travel to on-site logistics. • Manage the Recruitment Events Calendar and research high-impact sponsorship opportunities that align with our growth goals. • Host office tours and field trips for prospective talent to showcase the KnowBe4 culture. • Attend company-wide events to capture content for our KB4People brand channels. • Maintain and audit the inventory of recruitment swag and promotional materials. • Build and scale relationships with universities, community partners, and tech organizations to strengthen the early career pipeline. • Collaborate with the Talent Brand team to produce social content, blog posts, and videos that highlight the intern experience. • Employ industry best practices for talent outreach and early career engagement. • Manage our company profile, event postings, and candidate messaging on the Handshake platform to maximize engagement with early talent. • Organize and research opportunities that KnowBe4 should consider for our talent outreach strategy and programs. • Collaborate with recruiters to manage the transition of high-performing interns into full-time roles, tracking conversion rates and long-term retention. • Must be open to domestic and international travel to other office locations and university campuses to host or attend recruitment events, ensuring a consistent brand presence globally. • Must be open to attending evening or weekend recruiting events when necessary.

• Create and oversee data models for business intelligence • Create and oversee data feeds to Advarra’s datalake • Collaborate with Product and Technology to sprint planning and monitor teams throughput • Collaborate with other Business Intelligence leaders to create holistic solutions • Facilitate JIRA case creation, scoping, and requirements gathering per internal “How We Work” strategy with ability to actively provide context and challenge the pointing process • Support the team’s performance of appropriate investigation, identification of potential issues, and vetting of actions needed by the engineering team • Support QC activities as part of the connection development and model development processes • Provide regular updates on the status of regular work and various project based initiatives • Coordinate cross-functional requirements with product teams • Help troubleshoot technical connections between systems • Support data requests for the business in various forms • Develop key BI skills: elicit requirements on projects utilizing interviews, document analysis, requirements workshops, survey, business process descriptions, use cases, business analysis, task and workflow analysis • Exhibit a strong customer-centered mindset with the understanding that our customers are primarily internal partners • Support team accountability for promised deliverables, project progress, successes, and failures • Share insights with peers and colleagues • Escalate issues and risks for customer impact from data challenges • Directly manage and lead team members including guidance in professional development and providing real-time feedback on performance

• Manage service desk based on industry leading standards • Lead a group of 5-15 Help Desk • Prioritize and resolve IT concerns and escalate as needed • Participate in initiatives to reduce the number of human service desk interactions needed over time • Provide support across multiple channels (e.g., phone, chat, self-service portals) • Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers • Manage 24/7/365 Service Desk for C1 services and support operations • Support testing/validation as needed • Document processes/lessons learned and maintain service desk records • Provide health and status monitoring • Document and communicate outage information to co-workers and customers • Partner with business stakeholders to understand requirements and translate them into technical solutions • Present recommendations to executive leadership • Mentor, guide and supervise teams for related activities • Lead reviews and provide guidance on complex technical decisions • Prepare detailed technical documentation to support development and operational processes • Collaborate with team members and provide mentorship to junior staff, fostering a learning environment • Act as the Service Desk manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements