• Provides strategic leadership and oversight for network management and provider relations • Develops and implements network strategies, monitors provider performance metrics • Leads dispute resolution processes and collaborates with key stakeholders to drive network growth • Assists in creation of reports, attends, and presents at Plan committee meetings • Conducts shadowing during provider visits on-site, virtual, telephonic • Monitors after-visit provider survey • Collaborates with leadership to maintain and update policies and procedures • Assists Providers by resolving inquiries and educating Providers on new protocols, policies, and procedures • Actively participates in State and regulatory audits • Conference participation, as needed • Leads process improvement initiatives across the Provider Engagement team to increase operational efficiency, provider satisfaction, and compliance • Identifies gaps, streamlines workflows, and implements standardized processes to support PE team objectives • Develops and maintains operational procedures, desktop guides, and best practices for the PE team • Monitors performance metrics and recommends improvements to engagement strategies and team effectiveness • Monitors Texas Health and Human Services Commission (HHSC) updates, requirements, and regulatory changes impacting provider operations • Translates regulatory requirements into actionable guidance for the Provider Engagement team • Develops, updates, and maintains PE desktop procedures, reference materials, and training resources • Ensures provider-facing communications and educational materials align with state directives and organizational standards

• Assist Account Managers and Account Directors in developing media solutions • Ensure smooth campaign delivery by working closely with content, ad operations, and finance • Manage and monetize podcaster inventory • Compile post-campaign reporting and insights

• Manage a large, complex grocery customer portfolio independently, balancing diverse go-to-market strategies with strong prioritization and planning. • Develop and lead customer plans that maximize distribution, shelf placement, merchandising, and promotion for Bumble Bee items. • Maintain a strong in-market presence through regular customer meetings, broker leadership, and store visits. • Lead forecasting excellence by managing volume planning, promotional planning, post-promotion analysis, and customer insights to support accurate inventory deployment across the supply chain and within applicable trade systems. • Partner cross-functionally with order processing, deductions management, category management, supply chain, and marketing to deliver strong customer outcomes. • Manage deductions for assigned customers proactively and drive timely resolution. • Build best-in-class knowledge of the shelf-stable seafood and meat categories through continuous learning. • Maintain the highest ethical and professional standards in all internal and external business interactions, including effective time management, communication, and meeting preparation.

• Follow up on marketing-generated leads and inbound inquiries • Conduct outreach to K-12 school districts, charter schools, private schools, and junior colleges • Identify and engage decision-makers including principals, assistant principals, curriculum directors, student services leaders, counselors, and district administrators • Schedule and participate in virtual presentations and product demonstrations • Build relationships with school leaders and educational stakeholders • Maintain accurate records of outreach activities and sales efforts • Provide daily activity summaries and pipeline updates • Collaborate with leadership on market strategy and expansion efforts • Help develop and refine messaging for the K-12 and post-secondary education markets