• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations • Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies • Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor • Maintain patron database integrity, including registration workflows and data standards • Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems • Oversee bibliographic and item record integrity and support cataloging workflows • Assist with the creation of reports to support library operations, collection analysis and statistical reporting • Perform data clean-up, normalization and bulk record updates • Provide frontline and escalated support to library staff across all departments • Develop training materials and conduct staff training sessions for Polaris workflows • Other duties as assigned

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview:  To ensure exceptional, accurate, and timely Face to Face Services to customers. This involves, but is not limited to, meeting operational requirements and ensuring customer satisfaction, generating and presenting customer reports promptly and ensuring data integrity. Location: Remote, to be based in Johannesburg, South Africa  Hours: Standard South Africa hours

• Maintain retail and commercial lending processes from origination through closing. • Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions. • Ensure platform configurations align with regulatory, audit, data governance, and change management requirements. • Optimize system usability, performance, and automation to improve lender and borrower experience. • Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance.

• Administer and optimize Coupa Procure‑to‑Pay • Manage integrations with Oracle Fusion Payables • Partner with Procurement and AP teams • Support quarterly releases and continuous improvement • Validate integrations in a SOX‑controlled environment