• Maintain retail and commercial lending processes from origination through closing. • Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions. • Ensure platform configurations align with regulatory, audit, data governance, and change management requirements. • Optimize system usability, performance, and automation to improve lender and borrower experience. • Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance.

• Administer and optimize Coupa Procure‑to‑Pay • Manage integrations with Oracle Fusion Payables • Partner with Procurement and AP teams • Support quarterly releases and continuous improvement • Validate integrations in a SOX‑controlled environment

• To support the Learning Experience Manager in the evolution and development of our online platforms in line with product enhancement and updates. • Work with other Davies teams and communicate changes which impact their working practices. • Work with Excel and Sharepoint to maintain information relating to the projects delegated and report progress upwards to the Learning Experience Manager and Lead Product Managers. • Adapt a problem-solving approach to challenges and escalate quickly on those which are outside of the scope of work or where there may be a wider impact. • Reporting on Thrive usage data and metrics. • Working with the Learning Experience Manager to produce management information that captures key metrics and relevant information for board packs. • Working with our third-party platform suppliers to maintain and schedule required projects which require implementation. • Resolving queries on our MS Teams channels from colleagues relating to learning content on Thrive and components on Aptem. • To take responsibility for personal development and completion of the level 3 Business Administrator apprenticeship with support from the Learning Experience Manager and be proactive and willing to invest in own development subject to the availability of appropriate resources and job/organisational requirements. • To carry out all duties and responsibilities in accordance with all Davies Group HR Policies. • To work towards achievement and/or exceeding of targets set. • To undertake any other such comparable duties as may be reasonably required by the Line Manager or his/her delegated alternative.

• Coordinating and scheduling training sessions across multiple programmes • Managing enrolments and issuing joining instructions • Booking trainers, venues, accommodation, and logistics • Liaising with vendors (hotels, catering, print suppliers, etc.) • Handling participant and stakeholder queries via phone and email • Ensuring sessions run smoothly and on schedule • Maintaining accurate records across systems and reporting tools • Identifying opportunities to improve processes and service delivery