About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview:  To ensure exceptional, accurate, and timely Face to Face Services to customers. This involves, but is not limited to, meeting operational requirements and ensuring customer satisfaction, generating and presenting customer reports promptly and ensuring data integrity. Location: Remote, to be based in Johannesburg, South Africa  Hours: Standard South Africa hours

• Maintain retail and commercial lending processes from origination through closing. • Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions. • Ensure platform configurations align with regulatory, audit, data governance, and change management requirements. • Optimize system usability, performance, and automation to improve lender and borrower experience. • Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance.

• Administer and optimize Coupa Procure‑to‑Pay • Manage integrations with Oracle Fusion Payables • Partner with Procurement and AP teams • Support quarterly releases and continuous improvement • Validate integrations in a SOX‑controlled environment

• To support the Learning Experience Manager in the evolution and development of our online platforms in line with product enhancement and updates. • Work with other Davies teams and communicate changes which impact their working practices. • Work with Excel and Sharepoint to maintain information relating to the projects delegated and report progress upwards to the Learning Experience Manager and Lead Product Managers. • Adapt a problem-solving approach to challenges and escalate quickly on those which are outside of the scope of work or where there may be a wider impact. • Reporting on Thrive usage data and metrics. • Working with the Learning Experience Manager to produce management information that captures key metrics and relevant information for board packs. • Working with our third-party platform suppliers to maintain and schedule required projects which require implementation. • Resolving queries on our MS Teams channels from colleagues relating to learning content on Thrive and components on Aptem. • To take responsibility for personal development and completion of the level 3 Business Administrator apprenticeship with support from the Learning Experience Manager and be proactive and willing to invest in own development subject to the availability of appropriate resources and job/organisational requirements. • To carry out all duties and responsibilities in accordance with all Davies Group HR Policies. • To work towards achievement and/or exceeding of targets set. • To undertake any other such comparable duties as may be reasonably required by the Line Manager or his/her delegated alternative.