• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs • Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements • Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality • End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts • Training Support: Assist in creating user guides and training materials for member staff • Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps • Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT • Engage in training and development activities to build analytical and technical skills • Other duties as assigned

• Responsible for the delivery of multiple functions and activities to support the Research Management System (RMS) for units across the University • Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions • Advise end users on application best practices and functionality • Respond to and resolve moderately complex incidents/requests submitted by customers • Develop and maintain documentation related to services, solutions, and applications • Validate, test, and implement solutions, new features and functionality • Engage regularly with vendors to understand application product release roadmaps and functionality

• Act as the functional specialist for the SAP FI-CA module in the Utilities segment • Elicit, analyze and document business requirements • Perform configurations and parameterizations related to FI-CA • Support billing, payments and receipts, collections, and contract account management processes • Analyze and propose solutions for incidents, enhancements and change requests • Prepare functional specifications for developments and integrations • Execute unit and integration tests and support user acceptance testing with business stakeholders • Provide functional support to users and operational areas • Perform impact analysis and design solutions aligned with the client's processes • Participate in alignment meetings with technical and functional teams • Ensure delivery quality and documentation of implemented solutions

• Document loan-level activity and foreclosure efforts in MSP, ensuring accuracy and completeness. • Review referral reports, identify eligible loans, and coordinate attorney submissions, including document collection. • Manage breach processes, including monitoring timelines, resolving exceptions, and generating, correcting, and validating breach letters. • Coordinate re-breach efforts, including bulk registrations and data uploads. • Review exception and foreclosure reports to ensure compliance with investor and state requirements. • Maintain knowledge of state foreclosure requirements and regulatory updates. • Oversee outsourced resources, including workload, productivity, escalations, and quality control. • Support audits, maintain accurate records, and complete required training. • Perform additional duties as assigned by Default Management.