• Lead retention conversations with plan sponsors, advisors, and administrators who have expressed intent to cancel, working to understand the underlying concerns and identify solutions that preserve the relationship with Human Interest while reinforcing the value of Human Interest’s platform and services. • Apply objection-handling, value re-anchoring, retention strategies and pricing levers within defined approval thresholds to secure saves and maintain profitability, managing each case from first contact through resolution. • Execute targeted outreach to customers identified as at-risk by HI's churn model, intervening before cancellation intent is formally expressed. • Identify underlying drivers of churn and collaborate with internal teams including Product, Operations, Compliance, and Support to implement process improvements and platform enhancements that strengthen the customer experience and reduce future churn. • Partner with Customer Account Managers on high-value and relationship-sensitive cases, contributing retention expertise while maintaining case ownership through resolution. • Document customer interactions, save activities, and outcomes in Salesforce to support accurate retention reporting and ongoing strategy development. • Surface recurring patterns in cancellation drivers to the relevant internal teams with structured data to inform systemic improvements. • Other duties as assigned.

Role Description The Intake Specialist supports the full intake cycle for prospective ABA therapy clients, serving as a key point of contact for families, referring providers, and internal departments throughout enrollment. Working under the direction of the Lead Intake Specialist, this role is responsible for capturing and processing new referrals, verifying insurance eligibility, coordinating initial documentation, and supporting authorization workflows to move families from referral to active service as efficiently as possible. The ideal candidate is organized, compassionate, detail-oriented, and comfortable navigating healthcare insurance processes in a high-volume, regulated environment. Qualifications - High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred - Minimum 1–2 years of experience in a healthcare intake, patient access, insurance coordination, or administrative support role - Working knowledge of health insurance terminology, including prior authorizations, eligibility verification, EOBs, and Medicaid managed care - Strong organizational skills with the ability to manage multiple active cases simultaneously without sacrificing accuracy - Excellent written and verbal communication skills, with demonstrated ability to communicate sensitively with families navigating healthcare systems - Proficiency in Microsoft Office Suite and/or Google Workspace; comfort learning new intake and tracking systems quickly - Strict adherence to HIPAA regulations and confidentiality standards in all aspects of the role Requirements - Experience in an ABA therapy, behavioral health, or pediatric healthcare intake or patient access environment (preferred) - Familiarity with New York State Medicaid managed care plans, commercial payer prior authorization portals, and ABA-specific authorization requirements (preferred) - Bilingual in English and Spanish — strongly preferred - Experience using electronic health record (EHR) systems, CRM platforms, or intake management software (preferred) - Demonstrated ability to work within structured, process-driven environments with defined performance metrics and turnaround standards (preferred) Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention. • Deliver advanced, personalized clinical education and training via phone and virtual platforms. • Manage clinical retention quotas assigned for a defined geographic region. • Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use. • Build and maintain strong working relationships with healthcare providers.

Role Description Are you ready to support government customers by helping connect them with risk, data, and investigative solutions? Do you excel at managing sales activity, maintaining accurate customer records, and supporting account teams in a fast-moving sales environment? The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. - Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers. - Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time. - Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce. - Representing an assigned product line that may overlap with other sales teams’ territories, as applicable. - Working within territory, account, product, service, or sales processes of limited complexity. - Informing customers of new product and service introductions, pricing, and relevant updates. - Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution. - Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans. - Performing all other duties as assigned. Qualifications - High School Diploma - Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions. - Ability to understand key business drivers and apply that knowledge to daily work. - Proficiency using Salesforce and other internal operational systems. - Ability to present information in an appropriate style and explain technical information clearly. - Ability to persuade clients and others in standard situations. - Ability to multitask and respond effectively to changing priorities and situations. - Self-motivation and the ability to work independently. - Professional demeanor and strong work ethic. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. Company Description LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement in driving insights from complex data sets, improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely, informed decisions to enhance investigations.