• Receive inbound calls from business customers for collections, payment arrangements, and billing inquiries • Meet established collection objectives monthly • Collect and manage past due accounts for moderate to large sized business customers • Build and maintain strong customer relationships • Preparation of monthly collection reports and recommendations on credit memos • Collaborate with sales, customer service, billing operations, and AR teams

Role Description A Collections Representative will be responsible for supporting timely payment recovery on overdue accounts while maintaining professional client relationships. This role focuses on structured outreach, dispute clarification, documentation discipline, and coordination with internal teams to resolve payment delays. The ideal candidate is confident communicating about payments, highly organized in follow-up, and consistent in documenting collection activity. - Review aging reports routinely to prioritize overdue accounts by risk level, days past due, and payment history, creating a structured follow-up plan for each account. - Contact customers via phone and email to confirm invoice status, clarify outstanding balances, and secure firm payment commitments with specific dates and next steps. - Investigate disputes or payment delays by coordinating with billing/AR/sales to verify invoice accuracy, contractual terms, and required documentation (POs, approvals, etc.). - Document all collection activity thoroughly in the accounting system/CRM, including contact attempts, customer responses, commitments, dispute notes, and next follow-up dates. - Negotiate payment arrangements within company policy and confirm agreements in writing, ensuring expectations are clear and enforceable. - Produce structured weekly summaries highlighting collected amounts, accounts at risk, disputes in progress, and items requiring escalation or leadership support. - Maintain a professional, solution-focused tone to preserve relationships while consistently enforcing payment terms and reducing outstanding balances. Qualifications - 1-2 years of experience in collections, accounts receivable, billing, or payment follow-up roles. - Strong communication and negotiation skills, able to handle sensitive conversations professionally. - Comfortable using Excel/Sheets and documenting activity in systems/CRMs. Requirements - Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. - RAM: 16 GB minimum. - Internet: Stable connection of 25-50 Mbps minimum. Benefits - Compensation structure evolves with experience and tenure. - 0-3 months: $1,200 USD/month. - After 3 months: $1,250/month (including $50 monthly Wellness Bonus). - After 1 year: Salary increases to $1,340 USD/month. - After 2 years: Salary increases to $1,480 USD/month. - After 3 years: Salary increases to $1,540 USD/month. - After 4 years: Salary increases to $1,600 USD/month. - Two annual salary adjustments: one on work anniversary and one at the start of each calendar year. - 100% remote work — enjoy the comfort and flexibility of working from home. - 18 paid vacation days + U.S. federal holidays. - Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year). - Client Growth Bonus: $50 one-time reward for every new hire added to the business you support. - A dedicated Talent Coordinator to guide and support your professional growth. - A supportive, people-first environment where your voice matters.

• Prepares Collections Letters • Follow-up on Outstanding Claims • Investigates Claim Disputes • Documents Activities Utilizing Established Tools and Systems • Meets or Exceed Standards for Productivity • Meets or Exceeds Standards for Quality

Role Description The Supervisor, Payer Collections is responsible for overseeing the daily operations of the revenue cycle team within the specialty pharmacy and home infusion specialty. This role ensures the accuracy, efficiency, and compliance of all collections and accounts receivable activities. The Supervisor, Payer Collections will lead a team focused on optimizing revenue and cash flow while maintaining the highest levels of patient satisfaction and compliance with industry regulations. Schedule: Monday - Friday / Remote Responsibilities - Team Leadership & Development: - Supervises and mentors the RCM collections staff and patient account representatives. - Conducts regular performance evaluations, provides constructive feedback, and implements development plans to enhance team skills and productivity. - Coordinates and leads team meetings to ensure alignment with company goals and objectives. - Develops and implements training programs to keep the team updated on the latest industry standards and regulatory changes. - Revenue Cycle Operations: - Oversees the entire collections process from billing to collections, and coordinates with payment posting. - Ensures timely and accurate collection efforts involving various payer types (Medicare, Medicaid, Commercial, and Private Pay). - Monitors and manages accounts receivable to minimize bad debt. - Reviews key performance indicators (KPIs) and generates reports to identify trends, areas for improvement, and opportunities for revenue enhancement. - Develops and implements strategies to optimize revenue cycle performance and cash flow, including process improvements and automation initiatives. - Monitors workload of staff; makes recommendations to management of staffing needs prior to workload becoming unmanageable and performance suffering. - Compliance & Quality Assurance: - Ensures that all billing and collections activities comply with federal, state, and payer-specific regulations. - Collaborates with the compliance team to stay informed about changes in healthcare laws and payer requirements. - Performs regular audits of collections processes to ensure accuracy and compliance. - Addresses and resolves any issues related to claims denials, underpayments, or patient disputes. - Cross-Functional Collaboration: - Works closely with clinical, finance, and IT teams to ensure seamless integration of revenue cycle processes with patient care and financial reporting. - Collaborates with the authorization and intake teams to ensure accurate and timely submission of required documentation. - Partners with the cash team to reconcile accounts receivable and ensure accurate financial reporting. - HR & Administrative Tasks: - Manages HR related tasks including timecard approvals, monitoring attendance, and managing leave requests. - Ensures timely and accurate submission of employee timecards in accordance with company policies. - Assists with onboarding new team members, ensuring they receive the necessary training and resources. - Oversees the distribution of equipment to remote and on-site team members, including coordinating shipments and maintaining inventory of company-provided equipment. - Facilitates regular communication with HR to address team-related issues and ensure compliance with policies and procedures. - Patient Experience: - Oversees patient billing inquiries and ensures a high level of customer service. - Implements strategies to improve patient satisfaction related to billing and payment processes. - Ensures that patient communications are clear, accurate, and comply with industry standards. Qualifications - Bachelor’s degree in healthcare administration, business administration, or a related field strongly preferred but not required. - Minimum of 5 years of experience in revenue cycle management, preferably within a specialty pharmacy or home infusion setting. - At least 2 years of supervisory or management experience in a similar role. - Strong knowledge of healthcare billing, coding, and reimbursement processes, including experience with Medicare, Medicaid, and commercial payers. - Proficient in revenue cycle management software and Microsoft Office Suite. - Excellent leadership, communication, and problem-solving skills. - Ability to analyze complex data, identify trends, and implement effective solutions. - Strong attention to detail and commitment to accuracy and compliance. Requirements - Occasional weekend, evening, or night work if needed to ensure shift coverage. - On-call as needed basis. - While performing this position the employee will be required to frequently sit, stand, and walk. - There will be occasional reaching required as well as the ability to type on a keyboard with their fingers for extended periods. - The ability to push/pull and lift/carry between 11-20 lbs will be required. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts. - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance. - 401(k) Retirement Plan. - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability. - Employee Discounts. - Tuition Reimbursement. - Paid Time Off & Holidays. Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.