• Assess the creditworthiness of new and existing customers by analysing financial statements, credit reports, and payment histories. • Determine appropriate credit limits and terms based on risk assessment and company policies. • Collaborate with sales terms to evaluate credit requests and make informed decisions. • Monitor accounts receivable aging and follow up on overdue invoices. • Contact customers via phone, email, or written correspondence to resolve payment discrepancies and facilitate collections. • Negotiate payment plans and settlements when necessary while maintaining positive relationships with customers. • Analyze collection trends and identify opportunities to improve cash flow and reduce days sales outstanding (DSO). • Generate regular reports on aging receivables, collection activities, and bad debt reserves.

• Track resident balances and identify accounts that meet thresholds for delinquency action. • Coordinate with attorneys regarding filings, legal notices, and eviction proceedings. • Draft and issue delinquency letters, pay-or-quit notices, and other required resident communications. • File and track eviction cases, ensuring all required steps and deadlines are met. • Support post-eviction processes including move-out reconciliation and collection referrals. • Monitor and report on delinquency trends across the portfolio. • Track all subsidy-related activity across properties, including vouchers, HAP contracts, and agency payments. • Coordinate with housing subsidy agency caseworkers on behalf of property management. • Crack and enter subsidy payments into the property management system and update resident ledgers accordingly. • Complete and submit required paperwork packets to housing agencies (inspections, rent increases, recertifications, etc.). • Monitor subsidy payment schedules and follow up on missing or delayed payments. • Assist with annual and interim recertification processes for subsidized residents. • Stay current on agency requirements and program updates. • Maintain organized records of all delinquency activity, legal filings, subsidy accounts, and correspondence. • Update property management software with delinquency status, payment activity, and case notes. • Communicate regularly with property managers regarding resident account status and subsidy matters.

• Oversee a Collections team in a fast-paced performance-based environment • Lead, coach, and motivate a team of collection specialists to maximize recoveries • Analyze operational data, tracking agent metrics, and delivering targeted feedback • Conduct interviews and training for new hires • Handle customer escalations, account research, and resolution of sensitive account issues • Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts • Collaborate with cross-functional teams to streamline loss mitigation processes

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators • Provide budgeting, forecasting and ad hoc reporting specific to client needs • Work closely with senior management and report on daily activities to resolve issues before they impact collections results • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy • Research and monitor unapplied payments • Monitor payment arrangements to ensure compliance with payment terms