Role Description We are seeking a highly motivated and customer-focused Copilot & Business Applications Support Analyst (L1/L2) to provide operational, functional, and technical support for Microsoft Copilot for Microsoft 365, Power Platform solutions, and internal business applications. - Serve as the first and second line of support for users experiencing issues related to: - Application access - Performance - Functionality - Reporting - Integrations - Workflows - Copilot capabilities - Responsible for troubleshooting incidents - Fulfilling service requests - Managing user access - Supporting business applications - Ensuring a seamless user experience across the enterprise technology landscape Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group - Community of 10,000+ innovators across 30+ global locations, including: - Milpitas - Seattle - Princeton - Cape Town - London - Zurich - Singapore - Mexico City - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. - Committed to creating an inclusive workplace

• Analyzing customer requirements and the analysis of information/data. • Understanding the pension business needs of the client and identifying how best to meet those needs. • Working with the business and the technology areas to gather requirements for development and management. • Leads the effort to analyze, validate and document the business and system requirements. • Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture. • Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. • Provides input to improve overall efficiency and processes. • Maintain a high level of client relationship management. • Acting as liaison between clients, other service providers and programmers to further develop and foster the client relationship. • Provide daily support to clients during system development and implementation, including telephone support / contact for clients. • Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs. • Manage multiple clients and tasks and prioritize work as required. • Send correspondence to clients. • Participate in upgrade or new implementation projects from beginning to end or parts of a major project.

• Deliver client service for Circana collaborative gateway services that engage CPG manufacturer clients with their retailer partners to drive mutual growth. • Support senior Client Service team members in delivering exceptional service to key client relationships. • Demonstrate ability to build trusted relationships with supplier clients. • Engage in a consultative manner with clients when helping solve/manage content deliverables. • Clearly communicate, verbally and/or in writing, essential Circana service details and process information so that client stakeholders understand key capabilities and benefits. • Effectively probe to understand client business objectives, issues, and success measures to deliver timely, value-added services and support to drive client growth. • Navigate through complex client and/or Circana issues, identify root causes and resolve them in collaboration with the Consultant and/or Principal.

Role Description Part-time faculty provide teaching and instruction to Columbia Southern University students and collaborates with other faculty to promote an engaging learning environment. In addition to the teaching responsibility, part-time faculty serve as subject matter experts within their assigned discipline. - Teaches undergraduate and/or graduate courses within the qualified discipline, to include the following: - Records and posts a welcome video and transcript. - Communicates with students to encourage engagement and course completion. - Conducts weekly outreach to students struggling in the course. - Participates in the classroom a minimum of four separate days during the week. - Responds to student email inquiries in a timely manner (48 hours) utilizing the university’s assigned email account. - Facilitates discussion boards. - Reviews student submissions and provides relevant, substantive, and value-added feedback in a timely manner through the Blackboard Learning Management System. Feedback should explain point deduction/loss per the rubric. - Hosts a minimum of two live lectures throughout the course. Live lectures must be scheduled within the following times during units II and VI: - Monday – Friday: Between 5 pm – 9 pm CST - Saturday or Sunday: Between 9 am – 9 pm CST - Serves as course content expert to assist with curriculum maintenance and reviews individual courses for rigor and currency. - Resolves academic integrity concerns, grade inflation, and grade challenges in a timely manner. - Participates in faculty development opportunities and annual university mandatory training. - Other responsibilities and projects as assigned by the Academic Program Director and lead faculty. - May have the opportunity to serve as a Course Writer for an additional stipend. Qualifications - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. - Knowledge of university guidelines, course descriptions, and academic terminology. - Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures. - Knowledge of basic computer processes including word processing, web browsing, and Microsoft Office including Basic Microsoft Excel. - Knowledge of basic mathematics. - Uses logic and reasoning to look at different types of information in order to make conclusions and work through problems. - Understanding written sentences and paragraphs in work related documents. - Locates key facts and information in order to learn more about different types of information. - Communicates and interacts with people effectively while being aware of social perceptions. - Manages one’s own time to accomplish assigned tasks. - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed. - The ability to read and understand information and ideas presented in writing. - The ability to communicate information and ideas in writing so others will understand. - The ability to listen to and understand information and ideas presented through spoken words and sentences. - The ability to communicate information and ideas in speaking so others will understand. - The ability to concentrate on a task over a period of time without being distracted. Requirements - Possess a terminal degree in master’s degree in the teaching discipline or in a closely related discipline from an accelerated program/college/university or… - Possess a terminal degree or master’s degree in any field with a minimum of 18 graduate semester credit hours in the teaching discipline or in a closely related discipline from an accredited program/college/university or… - Possess the highest degree in the teaching discipline/field with a certification or license and a minimum of two years’ experience in the teaching discipline/field. - Possess experience teaching at the college/university level (preferred). - Possess a terminal degree in the teaching discipline or in a closely related discipline from an accredited program/college/university or… - Possess a terminal degree in any field with a minimum of 18 graduate semester credit hours in the teaching discipline or in a closely related discipline from an accredited program/college/university or… - Possess the highest degree in the teaching discipline/field with a certification or license and a minimum of five years’ experience in the teaching discipline/field. - Possess experience teaching at the college/university level (preferred). - If a faculty does not meet the above credentialing requirements, an alternative justification requires approval from the College Dean and Provost. Equipment Required - Computer, telephone, and a printer with a scanner. - Microsoft Word, Excel, Outlook, Blackboard, and internal database software. - Secure and reliable internet access with sufficient speed/bandwidth to perform job responsibilities is required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This job has no supervisory responsibilities. Pay Transparency Statement In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law.