• Develop and prepare complex research proposals including budgets and administrative documents. • Review proposals for accuracy and compliance with guidelines prior to submission. • Advise on sponsor requirements and funding opportunities.

Role Description The Program Manager, Workforce Capacity Planning & Data Strategy, is responsible for leading the enterprise effort to establish a comprehensive workforce planning and capacity management capability across all Optum Insight (OI) operations. This role will drive the strategy, governance, stakeholder alignment, and execution necessary to identify, acquire, and operationalize the critical data elements required to support workforce forecasting, capacity planning, productivity management, and operational performance optimization. Working in close partnership with the Product Owner, Optum IT, business operations leaders, and data engineering teams, this leader will ensure that all workforce-related data sources—including demand, inventory, productivity, staffing, shrinkage, and performance metrics—are identified, prioritized, and made available within Databricks to enable enterprise workforce planning and decision-making. This role requires deep workforce management and operational planning expertise, strong program leadership skills, and the ability to influence across multiple lines of business to establish a unified workforce planning framework for Optum Insight. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Workforce Strategy & Capacity Planning - Lead the development and implementation of an enterprise workforce planning and capacity management strategy across all Optum Insight operations. - Define the critical workforce planning data requirements needed to support forecasting, staffing, productivity, and capacity management. - Establish workforce planning standards, methodologies, and governance processes across business units. - Drive consistency in workforce metrics, planning assumptions, and reporting methodologies. - Enterprise Data Strategy for Workforce Planning - Identify and prioritize all workforce-related data elements required to build comprehensive capacity planning models. - Ensure acquisition and integration of key operational data sources, including: - Call volume and contact center demand - Operational inventory and work queues - Case volumes and workload demand - Productivity and throughput metrics - Staffing and resource allocation data - Shrinkage and availability metrics - Schedule adherence and occupancy measures - Performance and quality indicators - Workforce demographics and organizational structures - Partner with Product Owners and technical teams to ensure data is transformed and delivered into Databricks in a consumable, governed format. - Program Leadership & Governance - Establish and lead a cross-functional workforce data governance structure. - Manage program scope, milestones, dependencies, risks, and stakeholder communications. - Develop and maintain a roadmap for workforce data acquisition, transformation, and enablement. - Facilitate executive-level discussions regarding workforce planning priorities and strategic investments. - Ensure alignment between business objectives and technology delivery teams. - Stakeholder Engagement - Partner with operational leaders across Optum Insight to understand workforce planning challenges and requirements. - Collaborate with Workforce Management, Operations, Finance, HR, Product Owners, and Optum IT teams to drive alignment. - Build consensus among stakeholders regarding data definitions, planning methodologies, and success measures. - Serve as the executive-facing leader responsible for workforce planning program outcomes. - Analytics & Business Enablement - Ensure workforce planning data supports: - Capacity forecasting - Demand planning - Staffing optimization - Resource allocation - Productivity analysis - Operational performance management - Scenario modeling and forecasting - Drive adoption of workforce planning capabilities and tools across operational organizations. - Establish KPI frameworks and executive reporting to measure workforce efficiency and effectiveness. - Risk Management & Continuous Improvement - Identify gaps in workforce data availability, quality, and governance. - Escalate and resolve barriers impacting workforce planning maturity. - Continuously evaluate opportunities to improve workforce planning capabilities and operational insights. - Promote a data-driven culture focused on operational efficiency and workforce optimization. Qualifications - 7+ years of experience in Workforce Management, Capacity Planning, Operations Management, Program Management, or related disciplines. - 7+ years of experience in workforce forecasting, staffing models, productivity analysis, and operational planning. - 5+ years of experience leading large-scale cross-functional programs involving multiple business and technology organizations. - 5+ years of experience understanding operational metrics including demand, capacity, inventory, productivity, utilization, and shrinkage. - 5+ years of experience working with enterprise data and analytics initiatives. - 5+ years of experience with stakeholder management, facilitation, and communication skills. - 5+ years of experience influencing senior leaders and driving organizational change. - Access to reliable transportation and valid US driver’s license. Preferred Qualifications - Experience within healthcare, payer, provider, revenue cycle, claims, or healthcare operations environment. - Knowledge of Optum Insight operational workflows and workforce management practices. - Experience with Databricks, enterprise data platforms, and workforce analytics solutions. - Familiarity with Agile delivery methodologies and collaboration with Product Owners. - Experience building enterprise workforce planning and capacity management frameworks. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Provides technology leadership as part of the technology leadership chapter within the squad based structure of the technology enterprise department • Leading a squad with its associated customer portfolio • Leading or providing assurance for the technology related workstreams for projects • Identifies and evaluates complex expertise-led solutions within a range of criteria to find those that best meet business needs • Provides professional knowledge and knowledge of resources/instruments of the squad (knowledge sharing) • Responsible for managing the knowledge and best practice sharing activities towards the organization • Creating training content to educate and support the organization • Directing external suppliers, assessing their professional services and giving internal advice about the selection of suppliers • Delivers outcomes by managing others in the squad and working within established systems • Providing short, medium and long-term strategies that are aligned with business goals

• Provide overall program leadership and management for government contracts and task orders. • Serve as the primary liaison between the client, company leadership, subcontractors, and project teams. • Ensure contract deliverables are completed on time, within scope, and within budget. • Develop and maintain program plans, schedules, risk registers, and performance metrics. • Monitor program performance and proactively address risks, issues, and dependencies. • Build and maintain strong relationships with government stakeholders and client leadership. • Facilitate regular status meetings, program reviews, and executive briefings. • Ensure client satisfaction through proactive communication and responsive issue resolution. • Support strategic discussions and identify opportunities for program growth and innovation. • Manage program budgets, staffing plans, and resource allocations. • Track contract funding, burn rates, and financial performance. • Support invoicing activities and review program financial reports. • Ensure compliance with contract terms, federal regulations, and company policies. • Coordinate with Contracts, Finance, and Human Resources teams to support program operations. • Lead and mentor project managers, technical leads, business analysts, and support staff. • Support recruiting, onboarding, and workforce planning activities. • Foster a collaborative, high-performing team culture focused on quality and accountability. • Conduct performance reviews and provide ongoing coaching and development. • Ensure adherence to project management methodologies, quality standards, and organizational processes. • Monitor contract performance against service-level agreements (SLAs) and key performance indicators (KPIs). • Support audits, compliance reviews, and reporting requirements. • Maintain awareness of federal and state regulatory requirements impacting program delivery.