- Own and manage the end-to-end Health Plan Data Submissions program lifecycle (HPDE, Bridge, PayerOne, DAV), from intake and planning through file generation, validation, submission, and confirmation - Design and maintain a capacity-aware, input-driven execution model that replaces static calendar-based planning and improves delivery predictability - Ensure delivery against fixed, non-negotiable submission deadlines while managing competing priorities and ad-hoc demand - Serve as the primary point of accountability for submission delivery, providing clear status reporting, risk assessment, and escalation to stakeholders and leadership - Translate technical, operational, and business requirements into clear timelines and executable delivery plans - Coordinate cross-functional teams to ensure clear ownership, effective handoffs, and timely execution - Proactively identify delivery risks, assess impact, and implement mitigation strategies to minimize errors, rework, and downstream disruption - Establish and maintain a structured system of record for submission requests, milestone tracking, and delivery confirmations to reduce manual coordination risk

• Design, implement, and optimize operational workflows for the Workers' Compensation division • Support and manage operational teams, including training and performance management • Develop and track KPIs to measure operational excellence and program performance • Build efficient processes and systems to support the scalable growth of the WC program • Collaborate cross-functionally with Sales, Product, Network Operations, and Growth teams to ensure seamless execution • Assess and support network strategy as it ties into operational utilization and state-specific requirements • Identify bottlenecks and implement solutions to drive operational efficiency • Manage relationships with suppliers, providers, and key stakeholders in the WC ecosystem • Ensure compliance with state regulations and Workers' Compensation requirements • Create and maintain operational documentation, playbooks, and training materials

• Overseeing all aspects of the A&R Fund, which includes direct grantmaking, any future requests for proposals, Advisory Committee, fund governance, and development of new strategic windows of the fund. • Managing timelines, processes, and tasks for the A&R Fund • Conducting annual reporting to funders • Ensuring grants are efficiently processed • Coordinating with team members on activities and deadlines • Maintaining regular communications with grantees • Developing and tracking contracts and agreements • Preparing internal and external communications relevant to the work • Liaising closely with internal colleagues and external partners when needed • Leading cross-functional projects with medium to high resource requirements • Developing standards, tools, knowledge requirements for the A&R program

• Serve as the primary relationship manager for treatment and non-treatment partners, government agencies, and training institutions. • Ensure effective collaboration and alignment between Smile Train and local partners, addressing inquiries and resolving challenges proactively. • Conduct due diligence and needs assessments to evaluate and expand cleft care coverage across designated countries. • Lead the planning and implementation of annual programmatic goals in line with Smile Train’s global priorities. • Monitor and visit partner facilities regularly to ensure high-quality and safe program delivery.