Smile Train

• Draw up operational plans with measurable targets, specific checkpoints, and clear financial commitments. • Conduct due diligence and needs assessments to evaluate and expand cleft care coverage across designated countries. • Lead the planning and implementation of annual programmatic goals in line with Smile Train’s global priorities. • Submit the budget for regional review and implement the same in the best possible manner. • Monitor and visit partner facilities regularly to ensure high-quality program delivery. • Collect and analyze program data to measure partner performance and programmatic impact. • Coordinate capacity-building initiatives, including workshops and training for local cleft care teams. • Support and maintain relationships with existing partners and grant recipients to ensure alignment with organizational goals, policies and standards.

• Build and strengthen the LATAM Communications function, including team structure, governance, workflows, and scalable operational processes. • Recruit, develop, and mentor a high-performing communications team. • Develop annual and multi-year regional communications strategies aligned with LATAM and global priorities. • Build cross-functional operating models with Programs, Advocacy, Finance, and Global Communications. • Establish planning processes, performance metrics, and reporting frameworks to measure regional impact. • Lead development and execution of strategic communications campaigns across Latin America with clear objectives, messaging architecture, and measurable outcomes. • Develop institutional narratives and storytelling that strengthen Smile Train's reputation, mission visibility, and partner engagement. • Oversee multi-channel communications across social media, digital platforms, newsletters, websites, and institutional assets. • Lead regional public relations and external communications in priority markets. • Build a vibrant LATAM Partner Community fostering engagement, recognition, and mission alignment. • Develop partner-facing communications tools, branding materials, and storytelling frameworks. • Support programmatic initiatives including Education & Training, advocacy priorities, and partner capacity-building. • Strengthen awareness, reduce stigma, and elevate comprehensive cleft care across the region. • Lead internal LATAM communications to strengthen alignment, transparency, and culture. • Partner with regional leadership to ensure integrated executive and organizational messaging. • Oversee operational communications infrastructure including translations, document governance, and asset management. • Lead communications planning for regional events, medical congresses, partner gatherings, and strategic stakeholder engagements. • Manage relationships with agencies, creative partners, translators, and external vendors with clear briefs, timelines, and quality standards. • Manage vendor budgets and deliverables ensuring strategic alignment and quality. • Serve as primary LATAM communications liaison with Global Communications. • Translate global campaigns and priorities into culturally relevant regional execution. • Ensure communications materials consistently meet regional and global quality expectations.

• Serve as the primary relationship manager for treatment and non-treatment partners, government agencies, and training institutions. • Ensure effective collaboration and alignment between Smile Train and local partners, addressing inquiries and resolving challenges proactively. • Conduct due diligence and needs assessments to evaluate and expand cleft care coverage across designated countries. • Lead the planning and implementation of annual programmatic goals in line with Smile Train’s global priorities. • Monitor and visit partner facilities regularly to ensure high-quality and safe program delivery.