We get balance resolution on the first call. You get the revenue and patient satisfaction to keep your business moving.
Collection Representative – AR Residents
Location
Florida + 7 moreAll locations: Florida | Kansas | North Carolina | Oklahoma | South Carolina | Tennessee | Texas | Wisconsin
Posted
1 day ago
Salary
$17 - $20 / hour
Seniority
Senior
Job Description
Collection Representative – AR Residents
RevCycle, Inc.
• Handle high-volume outbound and inbound calls with professionalism and confidence • Negotiate payment arrangements that meet both consumer needs and company goals • Consistently meet and exceed performance metrics (quality, compliance, collections) • Maintain accurate documentation and follow all required laws and standards • Build trust quickly through active listening, empathy, and strong communication.
Job Requirements
- Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
- Able to navigate multiple computer applications and databases.
- Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
- Able to overcome objections and obstacles to negotiate payment successfully.
- Reliable and responsible. Arrives on time and uses time productively.
- Possesses and demonstrates professional judgement.
- Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information.
- Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- Self-motivation and committed to career success.
- Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
- High School Diploma or equivalent (i.e., GED) required.
- Ability to successfully complete company collector training program.
- Clear initial, ongoing and annual identity, criminal and background checks.
Benefits
- Paid medical insurance with personalized plan selection assistance
- Company provided Short-Term Disability, and basic Life Insurance
- Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
- Generous PTO (3 weeks accrued annually (which increases with tenure) plus holidays and make-up time)
- 401(k) with the option to deposit annual discretionary bonus if awarded
- Company-provided equipment
- Access Perks employee discount program (retail, travel, food, entertainment)
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