Role Description If your first instinct when doing something manually is “this shouldn’t be manual” — keep reading. You’re not here to maintain spreadsheets. You’re here to question why the spreadsheet exists — and build the system that makes it unnecessary. We’re looking for a Business Automation Analyst who sees manual work as a problem to be solved, not a process to be managed. You’ll analyze how work gets done across the business, identify what’s slow, repetitive, or error-prone, and build the systems that fix it permanently. Python, advanced Excel, AI-powered workflows, and smart automation tools are your toolkit. The outcome is a business that runs faster, reports more accurately, and depends less on manual effort over time. Qualifications - Strong Python programming skills - Advanced Excel expertise (required) - Solid experience with SQL and database querying - Hands-on experience with AI tools and workflow automation platforms - Experience with Zapier, Make, n8n, Power Automate, or similar tools - Strong diagnostic skills - Natural systems thinker - Self-directed once you understand the environment - Honest communicator - Long-term mindset Requirements - Mapping workflows that rely on human hands and asking which ones shouldn’t — then building the automations that replace them - Building Python scripts, data pipelines, and AI-powered workflows that turn hours of manual work into something that runs itself - Creating Excel models and dashboards that give leadership accurate, real-time visibility - Digging into messy, multi-source datasets and producing clean, reliable outputs - Documenting everything you build so clearly that someone else could maintain it - Sitting with teams, understanding how they actually work, and translating that into automation solutions - Continuously looking for the next thing to improve Benefits - Permanent Work from Home - Competitive Salary - HMO - Mental health programs - Maternity Assistance thru HMO - Paid Vacation Leave - Technology Allowance - Internet Allowance - Weekly Payout - Career growth and advancement

Role Description We are seeking a highly motivated and customer-focused Copilot & Business Applications Support Analyst (L1/L2) to provide operational, functional, and technical support for Microsoft Copilot for Microsoft 365, Power Platform solutions, and internal business applications. - Serve as the first and second line of support for users experiencing issues related to: - Application access - Performance - Functionality - Reporting - Integrations - Workflows - Copilot capabilities - Responsible for troubleshooting incidents - Fulfilling service requests - Managing user access - Supporting business applications - Ensuring a seamless user experience across the enterprise technology landscape Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group - Community of 10,000+ innovators across 30+ global locations, including: - Milpitas - Seattle - Princeton - Cape Town - London - Zurich - Singapore - Mexico City - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. - Committed to creating an inclusive workplace

• Analyzing customer requirements and the analysis of information/data. • Understanding the pension business needs of the client and identifying how best to meet those needs. • Working with the business and the technology areas to gather requirements for development and management. • Leads the effort to analyze, validate and document the business and system requirements. • Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture. • Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. • Provides input to improve overall efficiency and processes. • Maintain a high level of client relationship management. • Acting as liaison between clients, other service providers and programmers to further develop and foster the client relationship. • Provide daily support to clients during system development and implementation, including telephone support / contact for clients. • Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs. • Manage multiple clients and tasks and prioritize work as required. • Send correspondence to clients. • Participate in upgrade or new implementation projects from beginning to end or parts of a major project.

• Deliver client service for Circana collaborative gateway services that engage CPG manufacturer clients with their retailer partners to drive mutual growth. • Support senior Client Service team members in delivering exceptional service to key client relationships. • Demonstrate ability to build trusted relationships with supplier clients. • Engage in a consultative manner with clients when helping solve/manage content deliverables. • Clearly communicate, verbally and/or in writing, essential Circana service details and process information so that client stakeholders understand key capabilities and benefits. • Effectively probe to understand client business objectives, issues, and success measures to deliver timely, value-added services and support to drive client growth. • Navigate through complex client and/or Circana issues, identify root causes and resolve them in collaboration with the Consultant and/or Principal.