Senior Client Manager

Client PartnerSalesFull TimeRemoteSeniorTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Senior Client Manager

The Cigna Group

• Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience • Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations • Manage a portfolio of large corporate accounts, including a mix of funding arrangements • Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes • Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions • Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings • Support business growth by introducing and expanding relevant products and services across the portfolio • Communicate updates and changes clearly to clients, including regulatory or process developments • Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery • Maintain accurate records and insights using internal systems, including Salesforce • Provide guidance and support to colleagues, contributing to knowledge sharing and team development

Job Requirements

  • Proven experience within account management, client services, sales, or a similar client-facing role
  • Strong knowledge of healthcare products/services or a comparable regulated or service-led industry
  • Experience managing complex client relationships and delivering consultative solutions
  • Excellent communication and presentation skills, with the ability to engage a variety of stakeholders
  • Confident in leading productive client meetings and influencing decision-making
  • Strong problem-solving skills, with the ability to think creatively and deliver practical solutions
  • Commercial awareness with the ability to balance client needs and business objectives
  • High level of emotional intelligence, including empathy, adaptability, and active listening
  • Strong negotiation and relationship management skills
  • Comfortable working with data and using insights to inform decision-making
  • Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce)
  • Experience working in an international or multi-market environment is advantageous
  • Additional language skills are a plus, though not required.

Benefits

  • Private Medical Insurance
  • Employee Wellbeing Benefits
  • Educational Development Program

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