• Provide end to end operational leadership and oversight of CMOs to ensure delivery of reliable, compliant drug substance supply • Ensure uninterrupted product supply by proactively identifying, escalating, and resolving risks via the GEO tiered escalation framework • Serve as the primary operational interface for critical CMO issues, ensuring timely resolution and clear communication • Establish and maintain robust CMO governance frameworks aligned with GEO standards • Define, monitor, and drive performance against key operational KPIs and scorecards • Build and maintain strategic relationships with CMO leadership teams to enable issue resolution and long term performance • Develop and execute operational strategies aligned with GEO and enterprise objectives • Lead and develop a high performing operations team, fostering accountability, capability development, and engagement

• Act as a central point of coordination across Cloud Sales, Supply Chain, Finance, and Product teams to ensure alignment on priorities and execution. • Own and maintain Cloud Provider operating dashboards, including bookings, backlog, shipments, revenue recognition, and risk indicators. • Identify systemic execution gaps (process, tooling, data quality) and recommend corrective actions to Cloud leadership. • Support strategic account planning by providing data-driven insights on account performance, expansion opportunities, and coverage models. • Partner with Sales Operations and Finance to support quota modeling, capacity planning, and headcount planning for Cloud motions. • Develop and standardize operating cadences (weekly business reviews, pipeline reviews, supply reviews). • Support new Cloud Provider onboarding, including account setup, reporting, and internal enablement. • Prepare executive-level narratives that translate operational data into clear business implications and decisions. • Assist with special projects and ad-hoc analyses for Cloud leadership (new program launches, priority initiatives).

• Oversee the administration, governance, and operational delivery of certification programs and learning initiatives. • Serve as the primary liaison between internal stakeholders and external certification/accreditation bodies. • Manage relationships with certification providers and ensure effective communication and compliance with program requirements. • Coordinate certification renewals, agreements, contracts, and partnership documentation. • Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance. • Maintain accurate learner records, certification data, and operational documentation. • Ensure compliance with certification requirements and internal quality standards. • Monitor certification progress and resolve operational issues in a timely manner. • Track curriculum updates, certification framework changes, and learning content releases from certification partners. • Ensure training materials and learning assets remain current and aligned with certification standards. • Collaborate with instructors and delivery teams to ensure readiness for certification programs. • Ensure training materials, assessments, and supporting documentation meet certification standards. • Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution. • Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance. • Identify process improvement opportunities and implement best practices to enhance operational efficiency.

• Manage daily community engagement across Instagram and TikTok • Respond to comments, DMs, reviews, and brand mentions • Organize and maintain the UGC and content asset library • Track content performance and prepare weekly reports • Support athlete and influencer sourcing and outreach • Assist with affiliate program administration and reporting • Maintain athlete databases and race calendars • Gather customer insights and prepare monthly summaries • Provide occasional backup support for customer operations