• Oversee the administration, governance, and operational delivery of certification programs and learning initiatives. • Serve as the primary liaison between internal stakeholders and external certification/accreditation bodies. • Manage relationships with certification providers and ensure effective communication and compliance with program requirements. • Coordinate certification renewals, agreements, contracts, and partnership documentation. • Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance. • Maintain accurate learner records, certification data, and operational documentation. • Ensure compliance with certification requirements and internal quality standards. • Monitor certification progress and resolve operational issues in a timely manner. • Track curriculum updates, certification framework changes, and learning content releases from certification partners. • Ensure training materials and learning assets remain current and aligned with certification standards. • Collaborate with instructors and delivery teams to ensure readiness for certification programs. • Ensure training materials, assessments, and supporting documentation meet certification standards. • Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution. • Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance. • Identify process improvement opportunities and implement best practices to enhance operational efficiency.

• Manage daily community engagement across Instagram and TikTok • Respond to comments, DMs, reviews, and brand mentions • Organize and maintain the UGC and content asset library • Track content performance and prepare weekly reports • Support athlete and influencer sourcing and outreach • Assist with affiliate program administration and reporting • Maintain athlete databases and race calendars • Gather customer insights and prepare monthly summaries • Provide occasional backup support for customer operations

• Gestionar flujos de trabajo y bases de datos en CRM (HubSpot o plataformas similares). • Coordinar el proceso de onboarding de nuevos clientes. • Dar seguimiento a leads, oportunidades comerciales y pipelines. • Coordinar proyectos, cronogramas y entregables. • Apoyar la comunicación con clientes y la coordinación de operaciones internas. • Identificar oportunidades de mejora y optimizar procesos. • Mantener sistemas, registros y documentación organizados.

• Ensure operational excellence and drive the success of partnerships in banking and digital assets • Professionally and solution-focused handling of customer inquiries via the ticketing system • Support onboarding and offboarding of institutional clients and partners • Support strategic client projects together with the COO and Head of Operations • Execute and optimize processes for crypto securities registry administration and custody • Perform operational processes within Partner Management / Customer Success Management • Support implementation of regulatory requirements (e.g., DORA) and assist with BaFin licensing procedures and audits