Cprime, Inc

• Drive the entire sales cycle from initial customer engagement to closure. • Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target. • Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency. • Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation. • Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working. • Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions. • Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives. • Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams. • Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities. • Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies. • Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation. • Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency. • Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership. • Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution. • Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel. • Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals. • Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities. • Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle. • Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience. • Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth. • Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity. • Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes. • Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution. • Prepare, review, and maintain software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, Atlassian Partner Portal, Excel, and vendor pricing. • Manage and prioritize software licensing requests and renewal opportunities, ensuring adherence to service levels and business priorities. • Research customer contracts, licensing entitlements, renewal history, and software requirements using Salesforce and vendor portals to ensure quote accuracy and licensing compliance. • Maintain customer renewal schedules and proactively monitor upcoming renewal opportunities, engaging customers to support timely contract renewals. • Process software licensing orders, maintenance renewals, and purchase confirmations while ensuring a seamless customer experience. • Serve as the primary point of contact for software licensing and renewal inquiries, providing timely support and managing customer expectations throughout the sales and renewal lifecycle. • Partner closely with Sales Account Executives, Professional Services, Consulting Delivery, Finance, Accounts Receivable, and Collections teams to support licensing opportunities and customer renewals. • Build and maintain strong relationships with customers, software vendors, and internal stakeholders to deliver an exceptional customer experience. • Identify and communicate software renewal, cross-sell, and upsell opportunities to the Sales team to support revenue growth. • Maintain accurate customer, contract, licensing, and renewal data in Salesforce and other business systems, ensuring data integrity. • Prepare and deliver renewal pipeline, operational status, and management reports while tracking renewal performance and reasons for lost business. • Contribute to process improvement initiatives by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.

• Monitor Salesforce error queues and exception-tracking objects. • Review and triage data-related issues impacting renewals and licensing processes. • Perform manual data corrections to ensure record accuracy and completeness. • Identify and remediate duplicate, missing, incomplete, and mismatched renewal records. • Maintain account alias mappings for customer-name variations and account matching. • Manage customer and billing-profile cleanup efforts across all Cprime accounts within Atlassian PPC. • Escalate confirmed system defects and complex issues to the Licensing Technical team with clear documentation. • Report on recurring issues, data cleanup progress, trends, and operational metrics. • Recommend process improvements that increase data accuracy and reduce manual effort.

• Help clients improve business systems using the Atlassian suite by helping them migrate from 3rd party tools to Atlassian applications using best practices and recommendations. • Work with clients in planning for Atlassian migrations, implementing the Atlassian migrations, and troubleshooting post-Atlassian implementation issues. • Assess the clients current systems by gathering client requirements and assessing the current applications usage. • Research possible migration paths and make proposals to clients for migrations. • Consult on, develop and implement infrastructure for new products deployments where it is required for the project. • Collaborate with a Systems Architect on application and data configurations. • Develop custom tools and scripts to facilitate data migration processes. • Consolidate Atlassian applications/environments. Configure Atlassian Access as well as external authentication platforms such as Azure, AD, LDAP, Okta, OneLogin, Google Workspace and other. • Research migration solutions from non-Atlassian platforms as Rally, Zendesk, ServiceNow and others. • Execute test and production migrations and make necessary process adjustments. • Troubleshoot issues that arise during implementation. • During implementation and post-implementation, lead transformation workshops and new platform trainings. • Provide post-implementation support by resolving issues that arise. • Provide support to clients' end-users by conducting assessments and implementing solutions. • Conduct an ongoing analysis of the new post-migration environment and compile a report on problems and their possible solutions. • Provide administrative support to clients by working with project stakeholders to support their day-to-day operations. • Provide consultation on application functionalities and possible improvements. • Execute application and platform configuration changes on client requests. • Occasional travel of up to 40% to client locations throughout the U.S.

• Drive new logo acquisition and expand existing strategic client relationships across North America. • Develop and execute territory and account plans to achieve annual bookings and revenue goals. • Identify opportunities within existing customers to expand Cprime's Organizational Change & Performance services. • Build trusted advisor relationships with senior business and technology executives. • Generate and manage a healthy pipeline through networking, prospecting, referrals, partner relationships, and strategic account planning. • Partner with clients to understand business challenges related to organizational transformation, workforce effectiveness, leadership alignment, change adoption, and enterprise agility. • Position Cprime's Organizational Change & Performance solutions to address client priorities and business outcomes. • Lead the sales cycle from qualification through proposal development, negotiation, and contract execution. • Collaborate with Practice Leadership, Solution Advisors, and Delivery teams to create customized client solutions. • Expand existing customer relationships through cross-selling and upselling additional consulting capabilities across Cprime's practices. • Develop long-term executive relationships that result in repeat business and strategic partnerships. • Work closely with Customer Success and Delivery teams to ensure successful client outcomes that create future growth opportunities. • Build relationships with strategic alliance partners and industry organizations to generate new business opportunities. • Represent Cprime at conferences, industry events, executive briefings, and networking opportunities. • Stay informed on industry trends, organizational transformation strategies, AI adoption, workforce transformation, and emerging business challenges affecting enterprise clients.

• Oversee the administration, governance, and operational delivery of certification programs and learning initiatives. • Serve as the primary liaison between internal stakeholders and external certification/accreditation bodies. • Manage relationships with certification providers and ensure effective communication and compliance with program requirements. • Coordinate certification renewals, agreements, contracts, and partnership documentation. • Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance. • Maintain accurate learner records, certification data, and operational documentation. • Ensure compliance with certification requirements and internal quality standards. • Monitor certification progress and resolve operational issues in a timely manner. • Track curriculum updates, certification framework changes, and learning content releases from certification partners. • Ensure training materials and learning assets remain current and aligned with certification standards. • Collaborate with instructors and delivery teams to ensure readiness for certification programs. • Ensure training materials, assessments, and supporting documentation meet certification standards. • Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution. • Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance. • Identify process improvement opportunities and implement best practices to enhance operational efficiency.

• Drive the entire sales cycle from initial customer engagement to closure. • Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target. • Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency. • Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation. • Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working. • Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions. • Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives. • Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams. • Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities. • Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies. • Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation. • Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency. • Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership. • Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

• Design, build, and maintain end-to-end CI/CD pipelines in GitLab, with a strong focus on SAP platforms. • Develop, standardize, and document reusable CI/CD pipeline templates and components. • Automate manual deployment, release, and remediation processes. • Implement and support DevSecOps best practices, including security, quality, and compliance checks within pipelines. • Collaborate closely with infrastructure, security, and application teams to support on-prem (VMware) and cloud (GCP / Kubernetes) environments. • Contribute to the definition and adoption of DevOps standards and best practices across the organization. • Support knowledge sharing and technical guidance within the DevOps team.

• Define and execute the growth strategy for the ETVA Solutions Advisory function • Align solution offerings with evolving market trends, client priorities, and platform capabilities • Drive innovation across service offerings, frameworks, and delivery methodologies • Partner with practice and GTM leaders to scale differentiated, outcome-based solutions • Lead strategic pursuits and new logo acquisition efforts • Drive revenue growth through upsell and cross-sell within existing accounts • Develop compelling value propositions and executive-level proposals • Identify and act on market opportunities using industry insights, client challenges, and emerging trends • Serve as a trusted advisor to senior stakeholders (VP/CXO level) • Translate complex business problems into actionable technology and operating model solutions • Define and articulate business value, ROI, and transformation roadmaps • Ensure successful adoption and measurable outcomes across client engagements • Lead the design and evolution of ETVA offerings across ITFM, FinOps, TBM, SPM, Workforce Management, and EAM • Build scalable, repeatable solutions aligned to client demand and platform ecosystems (e.g., Apptio) • Collaborate with delivery and engineering teams to ensure solution feasibility and excellence • Partner closely with Sales, Marketing, and Delivery to execute go-to-market strategies • Align with platform and solution engineering teams to ensure cohesive offerings • Support enablement initiatives to strengthen field readiness and positioning • Build, mentor, and scale a high-performing Solutions Advisory team • Foster a culture of innovation, collaboration, and continuous learning • Recruit and retain top consulting talent within the ETVA domain • Champion diversity, inclusion, and employee development • Represent Cprime at industry events, conferences, and analyst engagements • Publish thought leadership on technology value optimization and financial management • Elevate Cprime’s brand as a leader in technology consulting and value realization