Title: Connectivity Service Operations - Sr. Network Engineer Location: Building 400-Whippany Campus, Jefferson Park Full time Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities - Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. - Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. - Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. - Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. - Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations - To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. - Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. - OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. - Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. - Take ownership for managing risk and strengthening controls in relation to the work done. - Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. - Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. - Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. - Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. - Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. What will you be doing? Barclays Services Corp. seeks Connectivity Service Operations - Sr. Network Engineer in Whippany, NJ (multiple positions available): - Responsible for managing Network Local Area Network/Wide Area Network/Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances for the Barclays estate. - Responsible for Incident, Problem and Change Management for critical and major incidents. React quickly to live systems errors and service problems to minimize downtime and restore service. Taking lead in technical communication and focus for root cause identification and implementation of permanent fix where necessary. - Responsible for planning and implementation of minimal to significant changes based on the business requirement and maintenance activities in line with change management processes and governance. - Work with regional and global counterparts, Product Engineering, Product Managers and Service Managers for input and to understand influence new solutions and the on boarding of new services. - Ensure the integrity and stability of the production data network is maintained. - Ensure accurate network infrastructure support documentation is maintained. - Take responsibility for completing tasks, focusing on requirements and planning to meet stakeholder needs. - Keep and update knowledge of the bank's Infrastructure Products and Services. - May telecommute pursuant to company policies. [Hybrid role] Minimum Salary: $158,875 per year Maximum Salary: $160,000 per year The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.

• Support XGS-PON hardware, troubleshoot, diagnose, test, configure and upgrade lab, operational system, data center, public Wi-Fi, and customer networking equipment • Serve as incident commander for network incidents, coordinating triage, escalation, response, and stakeholder communication through to resolution • Own post-incident documentation, author official retrospectives and Reason for Outage reports, capturing root cause, timeline, impact, and corrective actions • Develop and maintain the internal knowledge base, training programs, and procedural documentation, partnering across teams to keep policies and procedures current • Manage team accounts, onboarding, and offboarding • Manage internal ticketing system for technical issues • Collaborate with the Customer Technical Support team to ensure issues are resolved within SLA • Configure and manage broadband service • Deploy and manage mass firmware updates to on-premises equipment and OLTs • Assist Network Engineers in performing data backups, disaster recovery operations, upgrades, and maintenance of core network equipment to support network availability • Remotely support onsite technicians and escalate issues when necessary • Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board • Support the outside plant team in activating fiber cabinets and troubleshooting fiber optics related issues • Coordinate with vendors to implement network solutions and upgrades, ensuring clear and timely communication across the team

• Deliver technical work as a mid-to-senior team member • Administer, maintain, and extend network monitoring platforms • Develop and maintain scripts in Perl, Python, and shell • Produce clear, accurate technical documentation and present findings or recommendations to client stakeholders • Recognize when project-impacting issues need to go up the chain and act on it

• Supervise and coordinate activities for assigned workers. • Execute on operational standards and best practices. • Ensure proper escalation and resolution processes are followed. • Oversee the incident management process and drive ticket management analysis until closure. • Collaborate across multiple functions within the organization to drive resolution of outages. • Mentor and coach technicians at all levels. • Facilitate training sessions and create educational materials for NCC staff. • Communicate updates on network performance and critical incidents. • Manage workflows and prioritize tasks to ensure smooth NCC operations.