IQ Fiber

• Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks • Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network • Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff • Configure, manage, and optimize network monitoring and alerting systems • Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data • Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment • Deploy and support public Wi-Fi network services • Assist in administering and maintaining Linux and Windows servers and applications • Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC) • Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services • Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC • Assist in diagnosing and troubleshooting advance networking and Wi-Fi issues • Participate in an on-call rotation with a small team of Network Engineers • Perform other duties as assigned

• Lead, mentor, and develop a team of Network Engineers and Access Network Engineers; hire, onboard, and coach for success. • Support implementation of network frameworks and standards defined by the CTO and network architect; refine Methods of Procedure (MOPs) and operational practices to ensure consistency and efficiency. • Oversee configuration, enhancement, and troubleshooting of Juniper MX/QFX, Nokia 7750 Service Routers, Nokia Lightspan GPON/NG‑PON platforms, routers, switches, and related infrastructure. • Manage project priorities and resource allocation to align engineering efforts with business objectives and CTO roadmap. • Collaborate with the NOC Manager to integrate monitoring, alerting, and incident‑response workflows; ensure SLAs and internal targets are met. • Drive capacity planning, performance optimization, and network scaling initiatives based on data analysis and growth projections. • Leverage vendor relationships to obtain technical support for network equipment and software. • Partner with cross-functional teams (OSS/BSS, Outside Plant, Field Operations, IT) to deliver projects on time and within scope. • Oversee change management, on-call rotations, and escalations; ensure robust incident escalation paths and post-mortem processes. • Track and report KPIs and team performance metrics; provide regular updates on network health, project status, and operational risks to CTO. • Champion continuous improvement through automation, scripting, and adoption of new tools and technologies.

• Support XGS-PON hardware, troubleshoot, diagnose, test, configure and upgrade lab, operational system, data center, public Wi-Fi, and customer networking equipment • Serve as incident commander for network incidents, coordinating triage, escalation, response, and stakeholder communication through to resolution • Own post-incident documentation, author official retrospectives and Reason for Outage reports, capturing root cause, timeline, impact, and corrective actions • Develop and maintain the internal knowledge base, training programs, and procedural documentation, partnering across teams to keep policies and procedures current • Manage team accounts, onboarding, and offboarding • Manage internal ticketing system for technical issues • Collaborate with the Customer Technical Support team to ensure issues are resolved within SLA • Configure and manage broadband service • Deploy and manage mass firmware updates to on-premises equipment and OLTs • Assist Network Engineers in performing data backups, disaster recovery operations, upgrades, and maintenance of core network equipment to support network availability • Remotely support onsite technicians and escalate issues when necessary • Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board • Support the outside plant team in activating fiber cabinets and troubleshooting fiber optics related issues • Coordinate with vendors to implement network solutions and upgrades, ensuring clear and timely communication across the team

A Smarter Career Choice The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. Position Summary: IQ Fiber is seeking a highly analytical and execution-focused Manager GIS Analyst to lead geospatial strategy and delivery across our fiber-to-the-home (FTTH) expansion markets. This role plays a critical part in enabling disciplined capital deployment, accelerating design-to-build cycles, and supporting operational excellence across Engineering, Construction, Commercial, and Network Operations. The Manager GIS Analyst will serve as both a technical leader and strategic partner—ensuring GIS is leveraged as a core decision-support tool across the business. This role can be located in the Jacksonville, FL area or remote. Essential Duties and Responsibilities: Strategic GIS Leadership - Lead GIS workstreams supporting fiber expansion, edge-outs, and network optimization initiatives - Serve as GIS project lead for complex, multi-market initiatives from feasibility through construction - Develop technical approaches, schedules, QA/QC standards, and data governance frameworks - Mentor GIS analysts and elevate GIS technical capabilities across the organization Fiber Network Planning & Engineering Support - Develop advanced spatial models supporting market selection, capital allocation, density and demographic forecasting - Conduct near-net / on-net commercial passings analysis and cost-per-passing optimization Data & Systems Integration - Build and maintain ETL workflows to ingest and standardize spatial data - Develop automated dashboards, spatial reports, and executive-ready cartographic products - Utilize ArcGIS Notebooks, Arcade scripting, and enterprise geodatabases to improve automation and scalability - Ensure GIS systems integrate cleanly with construction management, PMO, and financial tracking platforms Quality Assurance & Governance - Develop and enforce QA/QC plans for spatial datasets - Maintain spatial data accuracy across passings, serviceability, cabinets, handholes, and backbone assets - Ensure version control, metadata documentation, and enterprise data integrity standards Required Qualifications: - Bachelor’s degree in Geography, GIS, Engineering, Planning, Natural Sciences, or related field - 5+ years of progressive GIS experience - Advanced proficiency in ArcGIS Pro/Desktop, ArcGIS Server/Enterprise, ArcGIS Online, and related extensions - Experience with ETL tools (FME preferred) - Proficiency with Microsoft 365 - Strong reporting and presentation skills with ability to translate spatial analysis into executive-level insights - Demonstrated experience leading GIS projects including scope, scheduling, QA, and stakeholder coordination - Commitment to continuous learning and technical currency Preferred Qualifications: - Esri Certification - GISP, AICP, PE, or related professional certification - Experience in telecommunications, utilities, broadband, or infrastructure development - Experience supporting high-growth, multi-state expansion environments Role Success Criteria: - Lead GIS workstreams end-to-end across markets. - Improve build decisions with strong spatial/financial analysis. - Automate data pipelines, dashboards, and reporting. - Integrate GIS cleanly with construction/PMO/finance systems. - Maintain high data quality through QA/QC and governance. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.