• Deliver technical work as a mid-to-senior team member • Administer, maintain, and extend network monitoring platforms • Develop and maintain scripts in Perl, Python, and shell • Produce clear, accurate technical documentation and present findings or recommendations to client stakeholders • Recognize when project-impacting issues need to go up the chain and act on it

• Supervise and coordinate activities for assigned workers. • Execute on operational standards and best practices. • Ensure proper escalation and resolution processes are followed. • Oversee the incident management process and drive ticket management analysis until closure. • Collaborate across multiple functions within the organization to drive resolution of outages. • Mentor and coach technicians at all levels. • Facilitate training sessions and create educational materials for NCC staff. • Communicate updates on network performance and critical incidents. • Manage workflows and prioritize tasks to ensure smooth NCC operations.

• Resolve highly complex network faults • Act as final point of escalation for 1st, 2nd, and 3rd Line teams • Deliver service requests and perform network upgrades • Maintain technical documentation and diagrams for services • Provide training and support to Capita teams

• Hold accountability for the accuracy, regulatory compliance (CMS), and publication of the consumer-facing Provider Directory, implementing strict controls to minimize data discrepancies. • Serve as the end-to-end owner of the PDM Platform. Champion the data architecture strategies required to ingest diverse API feeds (NPPES, CAQH, provider rosters, webscraping) into our data warehouse, applying weighted scoring and business rules to build a high-fidelity provider data environment. • Partner closely with the Chief Medical Officer (CMO), who chairs the committee, to own the end-to-end business operations of the enterprise Credentialing Committee. Ensure monthly meetings are executed seamlessly and that our third-party credentialing vendor arrives fully prepared with all necessary cases, files, and documentation for review in compliance with NCQA and regulatory standards. • Act as the primary lead for the strategic oversight of our third-party credentialing partners and BPaaS operational vendors. Establish rigorous data-driven performance metrics, hold partners to high operational standards, and seamlessly synchronize external workflows with internal goals. • Spearhead the integration of advanced AI and Large Language Models (LLMs) to automate manual provider data updates, optimize validation pipelines, and proactively identify directory inaccuracies. • Directly manage, mentor, and scale a highly skilled, fully remote network operations team, fostering an inclusive culture centered on accountability, technological fluency, and precision. • Provide the overarching strategic vision for network operations. Act as an executive unblocker, driving rapid, successful resolution to open, complex projects across Clinical, Claims, Product, Compliance, and Configuration teams.