• Efficient case handling: You will perform structured, operational processing and assignment of fines, parking tickets, missing vehicle documents and OEM recall campaigns in the system. • Independent authority management: You will evaluate and process incoming requests from authorities independently, prioritizing them by urgency and deadlines and ensuring timely responses. • Customer-focused complaint handling: You will handle customer complaints and inquiries related to traffic violations and documents independently, resolving cases professionally and with a service mindset. • Backlog optimization: You will keep the processing backlog at a minimal level through organized work methods and continuous ticket screening. • Process documentation & maintenance: You will document all cases precisely in our systems to ensure a complete history and maintain high data quality in fleet management. • Cross-team collaboration: You will work closely with the broader Operations and Fleet teams to identify recurring issues early and keep processes lean.

Role Description Nos encontramos en la búsqueda de personas como TÚ, con actitud, compromiso y muchas ganas de crecer en el mundo del Contact Center. ¡Queremos que formes parte de nuestro equipo como ATENCIÓN AL CLIENTE Y FIDELIZACIÓN - CLARO PERÚ! Trabajo REMOTO - LIMA y PROVINCIA. Qualifications - Compromiso y muchas ganas de crecer. - Facilidad de palabra y empatía al comunicarte. Requirements - Sueldo fijo: S/1130 - Bono de Internet: S/70 - Bono Variable: S/300 - Bono de Bienvenida: S/100 - Bono de Permanencia: S/200 - Bono por Capacitaciones: S/360 - Horario Fijo: 12:00 pm - 09:00 pm - Descanso rotativo: Entre Lunes y Domingo Benefits - Planilla Completa Régimen General - Capacitaciones pagadas (s/360) - Pagos puntuales cada mes - Línea de carrera y oportunidades de ascenso - Un excelente clima laboral - Premios, concursos e incentivos por desempeño - Convenios corporativos con SmartFit y universidades como UCV, UPC, UTP, UPN, entre otras - Campañas de salud

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

• Provide an authentic customer experience via phone, email, and chat • Navigate customer accounts, facilitate orders and returns, and research product inquiries • Communicate recommendations and effective solutions • Take ownership of issues and follow through to solve problems • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity