Role Description As our business continues to grow at lightning speed, we're excited to offer 10 Account Manager positions to English speakers from all corners of the globe who are passionate about serving American authors. Join our team and help us on our journey to revolutionize the publishing landscape. We're currently seeking a talented Account Manager to join our team and serve as the first line of contact for our American authors. As an Account Manager, you will offer customer success and project management services. You will coordinate efforts between authors, editors, designers, and other team members to ensure the successful publication of books. - Offer excellent customer success services to our American authors. - Coordinate activities between authors, editors, designers, and management to ensure the timely and accurate completion of book publications. - Follow established book publishing processes and procedures to deliver high-quality products to authors. Qualifications - Excellent command of English (Written and Spoken). - Excellent spoken communication skills. - Relevant experience in customer success or project management. - Good time management skills. Requirements - The position includes - base salary + high bonuses! Benefits - Innovative Environment: Work in a dynamic and cutting-edge environment with a supportive and collaborative team. - Growth Opportunities: Significant opportunities for professional growth and advancement within a rapidly expanding company. - Impactful Work: Be a key player on a team that is revolutionizing the publishing industry with groundbreaking AI technology. - Exciting Industry: Gain valuable experience in the exciting intersection of AI and publishing. - Join a friendly team committed to making a difference in the publishing industry. At Spines, we value our employees and encourage them to grow and excel.

• Serve as the primary liaison for OEM customers, driving strategic account planning, customer satisfaction, and issue resolution. • Develop and execute sales and account strategies—including opportunity prioritization, training plans, and recovery actions—to achieve growth, margin, and market‑share targets. • Identify and secure new OEM customers through proactive outreach, networking, and cross‑functional collaboration while monitoring competitive activity and market trends. • Communicate customer needs internally and create added value through coordinated sales efforts, cross‑selling, and deep understanding of customer business drivers.

• Develop and expand relationships with top-tier consulting and transformation partners across Europe. • Drive partner-sourced and partner-influenced pipeline through enablement, account mapping, and joint GTM activity. • Engage confidently at C‑suite level within partner organisations and enterprise customers. • Deliver virtual demos, workshops, and enablement sessions via Teams. • Support partners throughout customer cycles, including scoping, proposals, and commercial alignment. • Identify and onboard new consulting and SI partners to extend market reach. • Report directly to the CEO on partner performance, pipeline, risks, and opportunities.

• Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non-fiduciary investment reviews, fee benchmarking and plan design discussions. • Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support. • Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns. • Proactively and consistently present Alerus value proposition. • Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews. • Will act as the primary Advisor contact or Sponsor contact for direct plans. • Assigned a book of plans, based on advisor relationship. • Responsible for helping to support and grow advisor relationships. • Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups. • Review fee schedules and structure with clients. • For direct business, responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus. • Handles all escalations and is responsible for client/advisor retention. • Will partner with internal stakeholders to research and resolve client issues.