• Support Regional Sales Managers with pre-sales activities, including product presentations to prospective customers • Assist with product demonstrations at customer sites, exhibitions, seminars, and trade shows • Assist with tender process and submission • Provide on-site support and clinical training during the ‘going live’ process • Work with Clinical specialist and lead on commissioning, scripting, research model and publications • Assist with clinical testing of new software and product releases • Provide structured feedback and analysis to R&D to support product development • Ensure full training and certification across all Vision RT products • Support the clinical team with technical input and lead certain projects

• Manage complex issues escalated from our teams related to the Patient Access Curator suite of products. • Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues. • Troubleshoot issues related to the Patient Access Curator platform. • Troubleshoot complex payer issues. • Small to medium size project management and oversight. • Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce. • Work with clients through support cases, email, and telephone and meet with them to resolve issues. • Determine the severity and scope of issues, inquiries, and requests. • Manage and troubleshoot client and user payer configurations.

• Process and manage weekly purchase orders for broadloom samples and cuttings • Communicate with vendors regarding PO confirmations, lead times, and cost verification • Track open POs and proactively follow up to ensure goods have shipped and will be delivered on time • Coordinate with warehouse staff regarding incoming PO receipts and resolve discrepancies • Monitor shipment flow and handle situations where packages go missing or are only partially shipped • Set up new SKUs in internal systems, ensuring product data is complete and accurate • Maintain and update product data across relevant platforms and databases • Partner with the Merchandising Associate to audit and clean product information as needed

• Establish and maintain credible peer-to-peer scientific relationships with KOLs and HCPs. • Work closely with internal teams to provide scientific insights and support strategic initiatives. • Develop and deliver scientific presentations to healthcare professionals and internal teams. • Participate in the development and review of marketing and educational materials. • Serve as the primary resource for clinical and scientific information to external HCPs.