• Provide an authentic customer experience via phone, email, and chat • Navigate customer accounts, facilitate orders and returns, and research product inquiries • Communicate recommendations and effective solutions • Take ownership of issues and follow through to solve problems • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity

Role Description We are hiring Spanish Speaking Customer Support Representatives for our clients in Sofia. This role is perfect for individuals fluent in Spanish who are committed to delivering exceptional customer service. As a part of our team, you will interact with Spanish-speaking customers, providing them with timely and accurate support, and ensuring their satisfaction with our products and services. - Provide excellent customer service to Spanish-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Qualifications - Fluency in Spanish (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!

Role Description Oportunidad para incorporarse como Asesor/a de servicio al cliente en KONECTA. - Gestionar consultas y solicitudes de clientes a través de chat. - Coordinar y resolver problemas técnicos y de servicio. - Analizar y reportar incidencias para mejora continua. - Atender llamadas telefónicas con proactividad. Horario: Lunes a Domingo, turnos rotativos entre las 6AM / 12PM (Media noche) cuentas con 1 día de descanso a la semana. Lugar de trabajo: Central point Qualifications - Experiencia previa en servicio al cliente. - Conocimiento de normas de atención al usuario. - Capacidad para trabajar en equipo y coordinar con otros departamentos. - Habilidad para la resolución de problemas y atención al detalle. Benefits - Contrato indefinido. - Ambiente de trabajo dinámico y colaborativo. - Oportunidades de desarrollo profesional. - $ Salario Básico legal vigente por 44 horas + prestaciones de ley + recargos + Variable 280.000 Company Description La incorporación como Asesor/a de servicio al cliente en KONECTA te permitirá crecer profesionalmente y contribuir al éxito de nuestro equipo.

Role Description We’re looking for a proactive and tech-savvy Process Automation and Support Specialist to join our team. In this role, you will own a live support queue across our core tooling stack, including HubSpot, Aircall, Stripe, Slack, Zoom, and other internal systems, while continuously improving workflows through automation. This is a fast-moving, SLA-driven environment where staying responsive, managing priorities well, and keeping the queue clean matters just as much as solving any individual request. This role is a strong fit for a Strong Junior - Middle specialist who is highly organized, technically curious, and motivated to make internal operations faster and more efficient. This job is for you if you are: - A self-motivated problem-solver who enjoys working in technical systems and improving how things operate. - Comfortable managing a high-volume stream of requests and deciding what needs attention first. - Responsive and disciplined in async communication, with strong follow-through and clear updates. - Quick to learn new tools and able to troubleshoot independently using documentation and available resources. - Calm and reliable during busy periods, even when work is repetitive or unpredictable. - A strong written communicator who can explain technical issues clearly to non-technical teammates. - Interested in automation and excited by opportunities to reduce manual work using tools and AI. Qualifications - Experience in technical support, CRM operations, system administration, or a similar hands-on role. - Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed. - Familiarity with automation tools such as n8n, Zapier, or Apps Script. - Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency. - Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent. - Excellent async communication habits, including responsiveness during working hours and proactive follow-up. - Ability to learn new tools quickly and troubleshoot independently with minimal supervision. - Strong critical thinking and problem-solving skills. - Clear written communication and confidence working with non-technical stakeholders. - High level of ownership, resilience, and reliability in fast-paced operational work. Requirements - Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs. - Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup. - Proactively escalate blocked or high-risk items rather than allowing them to stall. - Support routine operational work and HubSpot administration, including workflows, automations, and reporting. - Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems. - Improve internal processes using tools such as n8n, Zapier, and Google Apps Script. - Identify repetitive tasks and continuously look for opportunities to streamline or automate them. Benefits - Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. - Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. - Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. - Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. Company Description ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity. Impactful Work: Contribute to a mission that is reshaping the future of online education. Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company. If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR. ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.