VIPdesk Connect

• With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance. • Share insights on emerging customer trends and recommend process improvements. • Attend training and participate in cross-training opportunities to enhance skills and knowledge. • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. The Order Entry Specialist is responsible for accurately entering and managing retail customer orders within company systems. This role supports daily operations by ensuring order details are complete, accurate, and processed within established timelines. Working in a fast-paced, deadline-driven environment, this role reviews incoming orders, determines order type and priority, and enters orders into the appropriate systems. The role also includes identifying and resolving discrepancies and working with internal teams to keep orders moving efficiently. Success requires strong attention to detail, consistency, and the ability to manage high-volume work while maintaining accuracy and quality. This is a remote, work-at-home position. What You’ll Do Order Processing & Data Entry (95%) - Review incoming order submissions and determine appropriate order type and system routing - Assess order priority based on defined SLAs and business requirements - Accurately enter and update orders in the appropriate systems (ERP, order management systems, AS400) - Review order details (SKUs, pricing, quantities, size breakdowns) to ensure accuracy and resolve any discrepancies - Manage high-volume order entry while meeting SLAs and turnaround expectations - Maintain accurate records of order activity and follow up on incomplete or pending orders - Follow established processes, documentation standards, and system workflows Communication & Support (5%) - Reach out to appropriate teams to resolve incomplete or incorrect order information - Communicate effectively to ensure timely resolution of order-related issues - Provide updates on order status as needed - Work with team members and leadership to ensure orders are processed accurately and on time What You’ll Need - High School Diploma or equivalent required - 2+ years of data or order entry experience required - Strong typing skills with a focus on speed and accuracy - Experience working in Microsoft Excel or Google Sheets - Strong attention to detail with the ability to identify errors and inconsistencies - Ability to manage multiple tasks, prioritize effectively, and meet deadlines - Strong communication skills with the ability to work both independently and collaboratively - A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time - Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI Preferred Qualification - Experience with retail order entry, including multi-line orders and size scale management - Experience working within order management systems - Experience with AS400 and Zendesk preferred - Experience working within SLA-driven or high-volume environments WORK ENVIRONMENT & EXPECTATIONS - Reliable and consistent in attendance, with the ability to meet scheduled hours and deadlines - Ability to work in a fast-paced, high-volume environment, including seasonal peaks - Comfortable performing repetitive tasks while maintaining focus and accuracy - Self-motivated and able to work independently in a remote environment - Open to feedback, coaching, and continuous improvement $16 - $16 an hour Rate for the Order Entry Specialist, Level : $16 per hour Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

• With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel • Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance high-quality customer service guidelines and policies • Take ownership of issues and follow through to solve problems while exercising sound judgment and achieving a resolution exceeding customer expectations • Monitor and report emerging customer trends and recommend process improvements • Attend training and meetings to stay up to date with new products, services, processes, and policies • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting various initiatives to help promote diversity and inclusion in the workplace