• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

• Provide an authentic customer experience via phone, email, and chat • Navigate customer accounts, facilitate orders and returns, and research product inquiries • Communicate recommendations and effective solutions • Take ownership of issues and follow through to solve problems • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity

Role Description We are hiring Spanish Speaking Customer Support Representatives for our clients in Sofia. This role is perfect for individuals fluent in Spanish who are committed to delivering exceptional customer service. As a part of our team, you will interact with Spanish-speaking customers, providing them with timely and accurate support, and ensuring their satisfaction with our products and services. - Provide excellent customer service to Spanish-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Qualifications - Fluency in Spanish (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!

Role Description Oportunidad para incorporarse como Asesor/a de servicio al cliente en KONECTA. - Gestionar consultas y solicitudes de clientes a través de chat. - Coordinar y resolver problemas técnicos y de servicio. - Analizar y reportar incidencias para mejora continua. - Atender llamadas telefónicas con proactividad. Horario: Lunes a Domingo, turnos rotativos entre las 6AM / 12PM (Media noche) cuentas con 1 día de descanso a la semana. Lugar de trabajo: Central point Qualifications - Experiencia previa en servicio al cliente. - Conocimiento de normas de atención al usuario. - Capacidad para trabajar en equipo y coordinar con otros departamentos. - Habilidad para la resolución de problemas y atención al detalle. Benefits - Contrato indefinido. - Ambiente de trabajo dinámico y colaborativo. - Oportunidades de desarrollo profesional. - $ Salario Básico legal vigente por 44 horas + prestaciones de ley + recargos + Variable 280.000 Company Description La incorporación como Asesor/a de servicio al cliente en KONECTA te permitirá crecer profesionalmente y contribuir al éxito de nuestro equipo.