Superintelligence for Accelerated Security
Customer Success Engineering Manager
Location
India
Posted
18 days ago
Salary
0
Seniority
Lead
Job Description
Customer Success Engineering Manager
Simbian
• Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability • Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment • Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations • Work cross-functionally with product and engineering to translate customer pain into roadmap priorities • Build out processes, runbooks, and escalation frameworks from scratch as the function scales • Hire, onboard, and lead a Customer Success Engineering team as customer volume grows • Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed
Job Requirements
- 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering
- Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
- Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
- Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
- Experience managing or mentoring junior security analysts or engineers
- Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day
- Comfortable working in an early-stage environment where the process doesn't exist yet - you build it
Benefits
- Direct line to product - your customer insights shape what we build next
- Build and own a function from the ground up
- Remote-first, high-trust culture
- Competitive comp + equity at an early-stage AI security company
- Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes
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