Cority

Role Description You will drive the success of our customers. This position works alongside other Customer Success Managers and reports to the Senior Director, Success. At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. The Manager, Customer Success is responsible for leading, coaching, and developing a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction. This role plays a critical part in ensuring the team delivers exceptional customer experiences while achieving business objectives and key performance indicators. - Lead, coach, mentor, and develop a team of Customer Success Managers to achieve business goals and professional development objectives. - Foster a high-performance, collaborative, and customer-centric culture within the team. - Conduct regular one-on-one meetings, performance reviews, and career development planning. - Ensure the team delivers proactive, strategic, and high-quality customer engagement throughout the customer lifecycle. - Monitor team performance against established KPIs, customer health metrics, and operational objectives. - Support onboarding and continuous training initiatives for team members. - Model strong leadership behaviors and exceptional customer engagement standards. - Drive customer retention, adoption, satisfaction, and long-term partnership success. - Ensure consistent execution of customer success processes, best practices, and engagement strategies. - Act as a senior point of escalation for customer concerns, risks, and complex issues. - Collaborate cross-functionally with Support, Product, Sales, and other internal teams to drive timely issue resolution and customer advocacy. Qualifications - Previous leadership experience managing or mentoring customer-facing teams, preferably within Customer Success, Account Management, or SaaS environments. - Demonstrated ability to lead, coach, and motivate high-performing teams. - Strong customer relationship management and conflict resolution skills. - Ability to model exceptional service delivery during every customer interaction. - Experience coaching team members to effectively manage customer issues, escalations, and complex situations. - Proven ability to collaborate cross-functionally and drive resolution across multiple stakeholders. - Strong analytical, organizational, and problem-solving skills. - Excellent verbal and written communication skills. - Experience managing KPIs, customer health metrics, and operational performance. - Ability to thrive in a fast-paced, evolving environment while balancing strategic and operational priorities. Benefits - An opportunity to work in a values-driven, performance-oriented, dynamic, and growth-focused culture. - We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance. - Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.). - Annual fitness allowance. - Mental health support provided through access to Calm Premium meditation app and access to Talkspace. - Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs. Company Description Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance.

Role Description Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. - Achieve monthly quotas of qualified opportunities. - Achieve monthly quotas of $ pipeline generation. - Meet or exceed activity metrics for managing inbound Leads. - Meet or exceed activity metrics for outbound attempted calls, voicemails, conference calls, discovery calls, emails and LinkedIn Inmails. - Position the value proposition of the Cority solution and communicate key information regarding solutions and delivery of our products. Qualifications - Undergraduate degree. - 1-2 years' experience in a sales role - preferably in B2B, preferably in software. - Strong written and verbal communications skills. - Strong time management and organizational skills. - Ability to navigate corporate structures and identify decision makers. - Knowledge of CRMs such as Salesforce desirable. Requirements - $50,000 - $60,000 a year. Benefits - An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture. - We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance. - Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.). - Annual fitness allowance. - Mental health support provided through access to Calm Premium meditation app and access to Talkspace. - Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs.

• Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals. • Build strong relationships across all customer levels, from end users to IT leaders and senior executives. • Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs. • Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions. • Monitor health scores and proactively take action to maintain or improve account health. • Partner with customers to define critical goals and KPIs, and review progress at regular intervals. • Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption. • Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed. • Create enthusiasm and momentum with clients to support expansion and long-term engagement. • Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

• Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals. • Build strong relationships across all customer levels, from end users to IT leaders and senior executives. • Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs. • Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions. • Monitor health scores and proactively take action to maintain or improve account health. • Partner with customers to define critical goals and KPIs, and review progress at regular intervals. • Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption. • Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed. • Create enthusiasm and momentum with clients to support expansion and long-term engagement. • Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

• Work hands-on with engineering to write user stories, manage the backlog, drive sprint execution, and remove blockers. • Own and prioritize the roadmap for Cority’s AI platform in partnership with engineering and stakeholders across the business. Translate strategy into executable plans. • Build quick prototypes and run A/B tests to validate ideas before they enter the roadmap. • Be the connective tissue between engineering, product teams, and leadership. Keep everyone aligned, communicate progress clearly, and flag issues early. • Champion trust, security, and data governance as foundational platform requirements. Work with engineering to ensure these are built in, not bolted on. • Own the tools and processes that keep the team running, including Aha, Jira, sprint planning, and delivery tracking. • Partner with domain PMs to validate platform capabilities through prototypes and experiments, ensuring real product needs are met and use cases ship on time.

• Monitor, interpret, translate, and advise internal stakeholders on practices, programs, systems, challenges, objectives, trends, innovations, and advancements within health domains and/or industry verticals. • Act as an expert on how to win against our competitors; Translate competitive intelligence into actionable insights to arm sellers; Build internal understanding of competitor products and differentiators, educating internal teams on how to beat them. • Coach internal teams on the interests, challenges, pain points, and responsibilities of individuals involved in Health Management activities at all levels, to inform software development, positioning, product demonstration, and customer engagement. • Actively support and advance sales opportunities to realize sales conversion, including creating RFP responses, proposals, presentations, supporting product demos, and coaching sales staff on customer needs, use cases, and Cority product capabilities. • Help define and promote Cority’s Health Management product vision, strategy & investment priorities; collaborate with Product Managers, Developers and Engineers to set product development priorities. • Provide industry and/or product expertise to inform M&A evaluations, including conducting product capabilities gap analyses, validation, and determining fit within Cority’s broader product vision & strategy. • Support the discovery, evaluation, integration and launch of third-party software/content with Cority solutions to service defined use cases; Act as a Cority representative within industry groups, professional associations, and innovation projects. • Act as the company’s voice for its products and differentiated value with key internal and external stakeholders; Meet, build, and support relationships with industry analysts and evaluators; Serve as thought leaders at industry events & media interviews.

• Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis. • Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target. • Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast. • Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required. • Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services. • Define, implement, and drive adoption of project management standards, governance frameworks, and best practices. • Build a culture of open communication, continuous improvement, and knowledge sharing across the team. • Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes. • Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success. • Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction. • Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues. • Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health. • Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction. • Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions. • Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed. • Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio. • Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency. • Lead resource planning and project staffing across your portfolio, ensuring adequate capacity, balanced workloads, and that incoming projects are resourced ahead of go-live. • Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting. • Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes. • Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.

• Design and execute regional campaigns that drive net-new pipeline and accelerate existing deals. • Partner with sales and BDR team to create and execute ABM programs for high-value target accounts. • Act as a strategic partner to sales by delivering programs that support territory goals. • Own end-to-end execution of integrated field campaigns. • Measure campaign effectiveness using marketing attribution models, pipeline influence metrics, and engagement analytics. • Liaise with global marketing, product marketing, and SMEs to align messaging, content, and strategy across regional and global initiatives. • Design and manage channel marketing programs to engage and enable partners, drive indirect revenue, and expand market reach.

About Cority Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com. As a Deal Desk Specialist on the Revenue Operations team, you will play a critical role in supporting the overall business by overseeing deal cycles and offering guidance on contractual and commercial matters to mitigate risk and ensure compliance with business standards. You will support scenario modeling and contract execution activities, and handle day-to-day pricing and business requests from the sales organization. This position is ideal for a detail-oriented professional with strong interpersonal skills, eager to gain a deep understanding of the business and contribute to high-visibility accounts and deals. Responsibilities: - Deal Structuring and Pricing Support - Assist sales teams in structuring deals, ensuring alignment with company policies and profitability goals - Provide guidance on pricing strategies, discounting, and contract terms - Review and approve commercial proposals, ensuring alignment with internal policies and controls - Review and approve non-standard deal terms and pricing exceptions - Cross-Functional Collaboration - Coordinate with Finance, Legal, Sales, and Operations to streamline deal processes and ensure compliance with internal policies and controls - Facilitate communication between departments to expedite deal approvals. - Process Improvement and Documentation - Develop and maintain documentation for deal processes and policies - Implement system enhancements (e.g., CPQ, Salesforce) to enhance efficiency - Identify areas for process improvement and drive initiatives to optimize deal closing activities - Data Analysis and Reporting - Analyze deal metrics to assess performance and identify trends - Provide insights to support strategic decision-making - Monitor key performance indicators (KPIs) such as deal velocity and win rates - Training and Support - Educate sales teams on deal desk processes and best practices - Offer support during deal negotiations and approvals, particularly during end of quarter - Act as a resource for questions related to deal structuring and compliance These responsibilities ensure that the Deal Desk function effectively supports the sales organization, enhances operational efficiency, and contributes to the company's revenue growth. Requirements: - 3+ years of experience in a Deal Desk, Revenue Operations, Sales Operations, or related function, preferably in a SaaS or technology-driven environment - Bachelor’s degree in Business Administration, Finance, Economics, or a related field (or equivalent practical experience) - Proven ability to analyze complex commercial terms and structure deals that balance customer needs with internal policies and business goals - Strong understanding of contract management, pricing models, and revenue recognition principles - Familiarity with CRM and CPQ systems, especially Salesforce and Linksquares - Excellent analytical and problem-solving skills with a data-driven mindset - High level of business acumen, with the ability to support strategic deal-making and assess risk - Exceptional attention to detail and organizational skills; able to manage multiple priorities under tight deadlines - Strong verbal and written communication skills; comfortable interacting with cross-functional stakeholders including Legal, Finance, and Sales leadership - Comfortable working in a fast-paced, ambiguous, and evolving environment, with a proactive and solution-oriented approach WHAT’S IN IT FOR YOU? · An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture · We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance · Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.) · Annual fitness allowance · Mental health support provided through access to Calm Premium meditation app and access to Talkspace · Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@cority.com.

About Cority Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com. About the Role: Cority is building the next generation of AI-powered EHS software, and we're looking for a Senior Product Manager to help us scale it right. This is a hands-on, execution-focused role. You'll work daily alongside engineering to drive delivery, write user stories, manage priorities, and keep the team moving. You'll own the day-to-day product operations for Cority's AI platform — the foundation that powers how AI gets built and deployed across our product suite. You bring strong senior PM instincts, a track record of working closely with engineering teams, and enough familiarity with AI to hold your own in technical conversations and make informed decisions. You don't need to be an AI researcher — but you need to have worked on AI products before and understand what makes them different to build and ship. What You'll Own: - Day-to-Day Delivery — Work hands-on with engineering to write user stories, manage backlog, drive sprint execution, and remove blockers. This is where most of your time goes. - AI Platform Roadmap — Own and prioritize the roadmap for Cority's AI platform in partnership with engineering and the key stakeholders across value chain. Translate strategy into executable plans. - Stakeholder Coordination — Be the connective tissue between engineering, product teams, and leadership. Keep everyone aligned, communicate progress clearly, and flag issues early. - Trust and Governance — Champion trust, security, and data governance as foundational platform requirements. Work with engineering to ensure these are built in, not bolted on. - Agile Execution — Own the tools and processes that keep the team running — Aha, Jira, sprint planning, and delivery tracking. - Use Case Partnership — Work alongside domain PMs to ensure platform capabilities meet real product needs and use cases ship on time. What We're Looking For: Senior PM Experience - 10+ years in product management, with a strong track record of working closely with engineering teams in an agile environment - Proven ability to write clear user stories, manage complex backlogs, and drive delivery in fast-moving environments - Strong stakeholder management and communication skills — comfortable working across engineering, product, and executive audiences - Experience owning platform or infrastructure products is a plus AI Product Experience - Experience working on AI or ML products in a production environment — you understand what makes AI products different to build, test, and ship - Has taken AI features from concept through production and owned them post-launch — improving quality, responding to failures, and iterating based on real-world signal - Experience operationalizing agentic systems in production, managing failure modes and the complexity that comes with multi-agent workflows - Has owned observability and evaluation for AI products in production — defining what good looks like, tracking it over time, and using signal to drive improvement - Treats security, safety guardrails, data governance, and trust as foundational design decisions from day one - Hands-on experience with AI development frameworks or tooling is a strong plus Tools and Process - Proficient with Aha and Jira or equivalent product and project management tools - Experienced running agile ceremonies and keeping engineering teams on track Nice To Have: - Experience in enterprise SaaS or regulated industries such as EHS, healthcare, or finance - Familiarity with responsible AI, model governance, or AI risk frameworks - Background in software engineering, data engineering, Hands-on AI/ML WHAT’S IN IT FOR YOU? · An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture · We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance · Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.) · Annual fitness allowance · Mental health support provided through access to Calm Premium meditation app and access to Talkspace · Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@cority.com.