• Take inbound calls for all offices across the company’s network. • Use effective communication over the phone, chat, and email that builds trust with patients. • Utilize the computer to enter patient data into the correct office schedules. • Average a set number of appointments determined by management each day. • Make outbound calls to potential patients and patients that could not make it to their appointment. • Provide guidance and instructions to employees with less experience. • Keep detailed notes on patient interactions to ensure a successful office visit. • Anticipate patients’ needs and identify opportunities that benefit the patient. • Supports offices by calling patients that missed appointments and re-books them. • Other duties as assigned.

• Teach online ELA classes focusing on Reading & Speaking and Reading & Writing skills. • Prepare and deliver well-structured lessons using Think Academy's curriculum resources. • Actively engage and manage a virtual classroom of up to ~10 students. • Grade student work, provide timely feedback, and track student progress. • Communicate professionally with students and parents regarding learning goals and performance. • Participate in regular teacher training, curriculum discussions, and professional development.

• Deliver a quality learning experience based on guidelines for the position • Consistent and positive client/associate learner interactions. • Provide workflow-oriented learning and solutions • Provides consultative learning on advanced topics and makes recommendations on best practices • Collaborate with Learning Development for quality curriculum on new releases you are teaching • Ability to conduct and execute learning needs recommendations for clients and associates • Continual Personal and Professional Development through delivery technique courses and client interactions/visits • Able to flex to the audience based on the solution you are teaching • Facilitates delivery and implementation of technology-based training for all levels • Primary focus is Learning Delivery • Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity • Understand Dealership Roles • Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization • Able to be on your feet for a work day while onsite with clients.

• Provide administrative support to the IT team • Assist with special projects and various tasks • Gain knowledge of IT functions and collaborate with business professionals