Requisition Number: 2366743 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum is seeking a visionary Digital AI architect for our Contract Center Transformation. The successful candidate will play a critical role in transforming our voice and digital experiences to conversational experiences, through multiple engagement channels (including web, app, chat, voice, and search), with a particular emphasis on transforming how consumers engage in the US health care system. In this role you will help make UnitedHealth Group's consumer obsessed digital vision come to life by using AI to deliver our next generation Conversational Experiences.Define and lead the strategic vision, architecture, and implementation of AI contact solutions across our consumer-facing digital experiences. Partner closely with business and product teams to identify and prioritize strategic opportunities for leveraging AI within web, mobile, chat messaging, voice messaging, and search channels. Oversee the development of scalable, secure, and innovative AI solutions designed to enhance consumer engagement and deliver personalized, intuitive self-service experiences that transform our current digital experiences into conversational experiences. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Own the end-to-end technical architecture for conversational chat and messaging systems across web, mobile, and other digital channels - Design and implement channel-agnostic chat architectures that separate channel delivery from conversation intelligence, orchestration, and backend integrations - Define and implement multi-bot / multi-agent orchestration patterns, including routing between deterministic flows, AI agents, domain bots, and human agents - Design robust approaches for conversation state, memory, context propagation, and session continuity across channels, devices, and long-running customer journeys - Define and implement guardrails for chat systems, including policy enforcement, tool restrictions, grounding/validation patterns, escalation rules, and safe fallback behavior - Establish telemetry, observability, and evaluation patterns for conversational systems, including latency, fallback rates, drop-off points, repeated questions, low-confidence signals, transcript analysis, and quality feedback loops - Design secure integration patterns between chat systems and enterprise services such as identity, CRM, case management, customer profile, knowledge, and backend APIs - Define patterns for bot-to-agent handoff, agent context transfer, async messaging behavior, and unified customer journey continuity - Lead architecture reviews, publish reusable patterns and standards, mentor engineers, and influence cross-functional stakeholders across Product, Engineering, Security, and Operations - Evaluate emerging conversational AI capabilities, frameworks, and integration patterns to improve maintainability, quality, scalability, and customer outcomes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience - 5+ years of experience in solution architecture and/or software engineering for customer-facing chat, messaging, conversational AI, or digital customer experience platforms - 3+ years of hands-on experience designing and implementing conversational chat systems in production, including orchestration, session handling, routing, and human handoff - 3+ years of experience building or integrating customer chat experiences into web/mobile applications using APIs/SDKs, secure authentication, and session/context management patterns - 3+ years of experience implementing conversational AI for chat, including multi-turn conversation handling, fulfillment, escalation, and fallback design - 3+ years of experience with one or more of the following: memory/context management, multi-agent or multi-bot orchestration, grounding/guardrails, evaluation frameworks, or telemetry/quality feedback loops for conversational systems - Solid experience with modern integration patterns including REST, event-driven systems, async messaging, data contracts, and error-handling patterns - Experience with AI in engineering workflows, including standards, guardrails, reusable prompts/patterns, and evaluation/quality checks - Demonstrated ability to produce architecture artifacts, lead technical workshops, mentor engineers, and communicate clearly with technical and non-technical stakeholders - Demonstrated operational mindset, including monitoring/alerting, incident support, root cause analysis, and change safety for customer-facing conversational platforms Preferred Qualifications: - Experience designing channel-agnostic conversational systems that support consistent behavior across chat, messaging, voice, and human-assisted experiences - Experience with LLM-based orchestration, RAG/grounding strategies, tool-calling patterns, or policy-enforced agent architectures - Experience with asynchronous messaging patterns, resume/rejoin behavior, and long-running session continuity - Experience with Infrastructure-as-Code and CI/CD for conversational platform delivery - Experience partnering with UX/content/conversation design teams to improve usability, tone, containment, and resolution outcomes - Experience operating in regulated or high-compliance environments with solid privacy, retention, and audit requirements *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description The primary responsibility of this role is to be a value architect in large enterprise (medium-sized to large opportunities) involving Workday HCM, Payroll, Finance and Inventory platform implementations and ongoing maintenance, with the ability to individually create Solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop these in a collaborative basis with the client including advising/co-creating the solutions. Key Responsibilities - Architect technology solutions for Workday HCM and/or Payroll. - Represent the solution in conversation with Operating Group leadership and sales team, senior client buyers and functional owners. - Drive the necessary Technology Delivery sign off on solutions with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences. - Work with the Operating Group sales team and Subject Matter Experts as required during the sales process; communicate/collaborate with delivery. - Promote the use of standards in solutions by coordinating with Legal and Commercial and directing Corporate Development Transaction Services. - Collaborate with the Operating Groups to provide input to Terms and Conditions, and in some cases, be accountable for specific contractual terms and conditions. - Work with Technology leadership to identify Point of Contact for delivery. - Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualifications - Minimum of 5 years of experience in a Technology Environment with a strong focus on systems integration solutions. - Minimum of 3 years of experience in delivering HCM and/or Payroll and/or Finance (ERP) systems preferably Workday. - Minimum 5 years of experience in software engineering with an expertise in at least 1 current technology. - Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience). Requirements - Expert in formulating the solution storyline, ability to collaborate in creating client value propositions. - Good hustling ability/resourcefulness. - Product/concept selling, Pre-sales/Solution Architecting. Bonus Points If You Have - Experience in Solution Planning and Deal Shaping. - Workday HCM and/or Finance certification. - Expertise/Experience in Workday systems integration and ability to give an Industry view of application portfolio/application transformation. - Very good interpersonal and communication skills, the ability to influence and build relationships with key stakeholders. - Good understanding of the application and infrastructure ecosystem in terms of Products and Technologies. - Ability to understand client business and technology drivers - business and IT alignment. - Strong capability to estimate, size, and come up with dependencies/assumptions in solutioning. - Strong aptitude to be an individual contributor. - Experience and exposure in collaborative technology solutioning including client workshops, joint solutioning sessions, and co-creation sessions. Benefits - Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays and paid time off.

Role Description The Senior Data Architect is a strategic member of Catalight's Data & Analytics team, responsible for designing and maintaining the enterprise data architecture that underpins business intelligence, data engineering, and AI/ML capabilities across the organization. Reporting to the Director of Data & Analytics, this fully remote, individual contributor role serves as the architectural authority for how data is structured, integrated, governed, and consumed across Catalight's family of companies. Working in close partnership with the Senior Data Engineer, Business Analysts, and cross-functional stakeholders, the Senior Data Architect translates complex business requirements into scalable, future-ready data design solutions that drive organizational impact. - Enterprise Data Architecture & Strategy - Define and maintain the enterprise data architecture vision, blueprint, and roadmap, ensuring alignment with Catalight's organizational strategy and technology landscape. - Design scalable, secure, and performant data models, data flows, and integration patterns across source systems, data platforms, and consumption layers. - Establish architectural standards, frameworks, and best practices for data storage, integration, and consumption across AWS and Azure cloud environments. - Own the design and evolution of Catalight's Snowflake data warehouse architecture, ensuring it supports current and future business intelligence and AI/ML needs. - Evaluate and recommend emerging data technologies, tools, and platforms to continuously modernize Catalight's data ecosystem. - Serve as the primary architectural liaison between the Data & Analytics team and enterprise technology stakeholders. - Understand, recommend, and implement the most effective data design to improve data quality, governance, and usability. - Data Governance & Quality - Partner closely with the Data Governance Manager to design and enforce enterprise data governance frameworks, policies, and standards appropriate for a healthcare data environment. - Define and maintain data dictionaries, metadata standards, and data lineage documentation to ensure organizational transparency and regulatory compliance. - Ensure data architecture design supports HIPAA compliance and other applicable healthcare data privacy and security requirements. - Establish data quality frameworks and standards, working with the Senior Data Engineer to ensure implementation within pipeline and ETL/ELT workflows. - Champion a culture of responsible data stewardship across the organization. - AI/ML Architecture & Enablement - Design and govern data architecture that supports AI/ML application development, model training, and deployment pipelines. - Collaborate with data science and analytics stakeholders to ensure the enterprise data architecture provides well-structured, accessible, and high-quality data for AI/ML use cases. - Define architectural patterns for AI/ML data sourcing, feature engineering, and model operationalization. - Stay current on emerging AI/ML data architecture trends and proactively recommend architectural improvements to support evolving AI/ML capabilities. - Cross-Functional Collaboration & Stakeholder Engagement - Partner with the Senior Data Engineer to ensure architectural designs are translated into effective, scalable technical implementations. - Collaborate with business stakeholders to understand data needs and requirements, translating them into architectural solutions that deliver measurable value. - Work alongside the Data Governance Manager to align governance policies with architectural design decisions. - Communicate architectural vision, decisions, and trade-offs clearly to both technical and non-technical audiences. - Contribute to enterprise technology planning and roadmap discussions as the data architecture subject matter expert. Qualifications - Bachelor's degree in Computer Science, Information Systems, Data Architecture, or a related field preferred; or 8+ years of experience in data architecture, data engineering, or a related discipline in lieu of a degree. - Demonstrated expertise in enterprise data architecture, including data modeling, data integration design, and data governance frameworks. - Proficiency in SQL and experience with advanced data modeling techniques. - Hands-on experience designing and governing Snowflake data warehouse architecture. - Proficiency with AWS/Azure cloud services. - Proven ability to design data systems that support business intelligence and reporting platforms, including Tableau. - Experience working in or designing data systems for healthcare or other regulated data environments, with knowledge of HIPAA and data privacy requirements. - Demonstrated ability to communicate complex architectural concepts clearly to both technical and non-technical stakeholders. - Experience designing data architecture to support AI/ML applications, including feature stores, ML pipelines, and model operationalization. Requirements - Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace. - Visual and auditory ability to work with clients, staff and others in the workplace continuously. - Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace. Knowledge, Skills & Abilities - Seeks to understand the underlying needs, desires, and values of colleagues. - Appreciates and demonstrates collaboration across teams. - Serves as a role model, bringing our core values to life in your work. - Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision. - Personable; able to work comfortably with individuals at all levels within the organization. - Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy. Conditions of Employment - Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). - Ability to obtain and maintain clearance through the Office of Inspector General. - Must attend any required training. Time Type - Full time Compensation - $150,000 - 190,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Catalight is an equal opportunity employer.

• Serve as a trusted executive advisor responsible for influencing clients’ cybersecurity transformation strategies • Drive successful security outcomes through consulting engagements with strategic prospects and customers • Lead, direct, and advise cross-functional teams to orchestrate strategic client engagements • Deliver authoritative architectural roadmaps that address clients' business needs • Establish and maintain executive-level relationships in strategic accounts • Conduct high-impact consulting engagements, including architectural assessments and designs