• Build strong provider relationships within an assigned territory • Maintain protocols for visiting established and new referring providers according to practice guidelines • Assist in the coordination of continuing education functions, events for the community network, and community events • Provide ongoing educational support to community providers in all areas of services and specialties provided by SightMD within compliance guidelines • Coordinate and engage in business development events • Maintain a robust database with pertinent information of all community providers • Act as liaison between the community and SightMD with the ability to problem solve any issues that may arise • Perform additional duties as assigned

• Solid understanding of Friction Management & Rail wheel interaction • Knowledge of friction management application equipment and consumables • PIV unit placement for both trial and TFM rollout initiatives • Data analysis including fuel, corrugation, CoF, wheel & rail wear, L/V, noise, RCF, braking • Field trial planning and overseeing execution • Field trial documentation • Managing technical interface with clients as well as other internal/external stakeholders • Generation of documentation (PPTX, trial plans, analysis and reports) • Generation of cost benefit analysis studies • Public speaking, being able to present and communicate technical ideas and results to customers • Have the ability to assess friction management in the field and make recommendations.

• Building and managing long-term relationships with physicians, Centers of Excellence (COEs) and other customers for the accounts in their assigned territory • Providing access/reimbursement support and product/disease education to the accounts • Delivering key promotional messages to advocate on behalf of people suffering from Alexander disease (AxD) • Representing the organization in the AxD community educating external Healthcare Professionals (physicians, nurses, billing managers, pharmacists, office/hospital staff and other account stakeholders) about the approved indication and clinical information in relation to the AxD disease state • Supporting healthcare provider offices with access & reimbursement support in a compliant manner • Building, maintaining, and leveraging networks and relationships in the local healthcare system to develop and execute effective business plans to meet customer and Ionis goals • Collaborating effectively and compliantly with other Account Specialists and other field teams (e.g., Patient Education Managers, Field Medical Directors) in pursuit of customer/account success

• Provide client support via chat • Assist with client inquiries, troubleshooting, and general support • Respond to all client communication via email