• Provide services and support as a Professional, Technical and Administrative Support Services (PTASS) • SharePoint Specialist - Standard in the Defense and Security Industry Sector focusing on Human Capital Solutions • Requires experience developing and managing Sites, Pages, Lists, Libraries, Content, Forms, Workflows, Custom Applications • Collaborate with Defense and Security Sector Clients such as Drug Enforcement Administration (DEA)

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries • List, understand, and act in response to needs • Maintain records of customer communications • Provide effective and efficient assistance of customer facing applications, reports, and services • Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts • Maintain high standards of telephone and e-mail etiquette and promptness

• Represent FlightBridge in a positive and professional manner. • Maintain excellent relationships with FlightBridge customers and vendors. • Answer FlightBridge support calls, emails and website inquiries. • Manage airline ticketing issues, booking changes and refunds directly in Sabre GDS, ensuring timely resolution of errors and compliance with policies. • Coordinate with airlines, vendors, and customers to address credit card declines, voids, and ticketing exceptions, ensuring smooth transactions. • Effectively and quickly analyze and resolve customer-reported issues, whether technical or non-technical in nature. • Follow the issue through successful resolution. • Escalate issues to the technical support and software engineering teams as needed. • Maintain expert working knowledge of FlightBridge technology and how our customers use the system in various operational situations. • Assist the account management team with new customer onboarding, including systems integration tasks, new user setup, data import, account settings and preferences configuration. • Tasks must be performed while adhering to service level agreements and delivery times set by the account manager. • Work directly with software partners to help jointly resolve issues between integrated systems. • Work with vendors to resolve booking, fulfillment and billing concerns. • Thoroughly understand customer issues; resolve "tier one" issues; provide solutions and address concerns. • Communicate customer requests to team and record and route issues to appropriate individuals via assigned tickets. • Develop templates and scripts for common problems and requests. • Perform quality assurance and software testing for code fixes and enhancements linked to customer reported issues and requests. • Document account activity accurately and consistently in the CRM tool.

Role Description We are seeking a customer-focused Customer Service Representative (CSR) to support weekend guest inquiries related to our parking services and locations. This role plays a key part in delivering a positive, hospitality-driven experience by assisting guests with questions, issues, and concerns in a professional and timely manner. This is a full-time role with the opportunity to grow into additional hours and expanded responsibilities over time. - Respond to guest inquiries and support requests within established service timelines - Take ownership of guest concerns, complaints, and citation disputes, ensuring issues are resolved professionally and in line with company policies - Provide clear, friendly, and solution-oriented communication to ensure a positive guest experience - Accurately document interactions and resolutions - Escalate issues as needed and follow up to ensure guest satisfaction - Support a consistent, hospitality-focused brand voice across all guest interactions - Handle phone calls routed into Intercom Qualifications - Previous customer service experience preferred (hospitality or service-based industries a plus) - Strong written communication skills - Ability to work independently and manage multiple conversations - Reliable weekend availability - Comfortable learning new tools and processes Requirements - This position operates in a remote office environment and requires extended periods of sitting, typing, and computer use. - Employees must be able to communicate effectively via phone, video conferencing, and written communication platforms. - Occasional lifting of office materials up to 15 pounds may be required. - Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. - Reimbursement for work-related phone usage will follow company policy. Benefits - Health Benefits – Medical, vision and dental insurance – Upon eligibility - 401K – Upon eligibility - Supplemental Insurance – Life insurance and critical illness - Bonus opportunities - Internal leadership development program - Paid time off - Paid training - Tuition assistance through Bellevue University – Up to $5,250 per year - Nationwide discounts through Perks at Work - Military friendly employer Company Description Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.