PDI

• Meet monthly, quarterly, and annual sales quotas established by company • Demonstrate competency in selling the full portfolio of products • Manage sales and marketing activity with assigned Integrated Delivery Networks (IDN’s) and select dealers within territory • Establish and build relationships with key distribution and group purchasing organizations sales representatives and management • Work in conjunction with Medical Science Liaisons (MSL’s) within sales region to achieve regional business objectives • Document sales activity in Salesforce.com • Maintain profiles of all current and prospective customers • Collect, analyze and report competitive information to sales and marketing departments • Prepare and deliver on time reports including sales forecasts, monthly reports, and problem solving reports

• Provide technical support and implementation services for Tru-D customers • Responsible for service of existing devices in support of Tru-D warranty obligations • Identify, manage, mitigate and escalate service issues(s) • Execute repairs, troubleshooting and upgrades • Perform annual preventative maintenance service calls • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software • Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness • Act as a point of contact for all customer, product-related inquiries and work collaboratively with each department to address issues that may arise • Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization • Support quality investigations to determine root cause, assess customer needs and supply solutions to the customer to improve their program • Support the implementation of new devices with uncrating, inspection, testing and demos • Support sales presentations, demos and trade shows as needed • Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com and other Tru-D internal management tools • Maintain service tools and inventory • Travel to multiple hospital facilities within the territory, adjusting travel as needed by customers, • Up to 80% of overnight travel may be required • Work schedule may vary to support second and third shift training • Included in rotation for on-call support of our 24-hour hotline

• Oversee the Tru-D Support Specialist (“TSS”) team and Technical Support Managers • Act as the liaison between the Tru-D Sales Team, TSS team, Operations, R&D and customers • Equip the TSS team with adequate tools and training for customer device uptime and maintenance • Set strategic objectives for technical support organization • Hire, onboard, and coach technical support team • Establish warehouse repair program with adequate processes, tools and resources • Model exceptional service to customers and serve as point of escalation • Balance and optimize team workload • Drive initiatives to maximize customer uptime • Travel with TSS team to provide training, coaching and assist with case coverage • Enter and investigate customer complaints • Work closely with Contracts team for Service Agreement sales

• Provide technical support and implementation services for Tru-D customers. • Acts as the primary contact after the point of sale to new and existing Tru-D customers. • Drives the customer’s disinfection program success and builds relationships with Tru-D operators and managers. • Identify, manage, mitigate and escalate service issues. • Execute repairs, troubleshooting and upgrades. • Perform annual preventative maintenance service calls. • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software. • Monitor client performance with the use of internal Tru-D software tools and dashboards. • Support quality investigations to determine root cause and supply solutions.

• Support Sales, Clinical Affairs, Program Management and Field Service to help ensure customer goals and objectives are aligned with the customer’s disinfection goals and objectives • Responsible for service of existing devices and supporting the execution of Tru-D warranty obligations • Identify, manage, mitigate and escalate service issues(s) • Execute repairs, troubleshooting and upgrades, including software, tablet and device • Perform annual preventative maintenance service calls • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software • Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness • Act as a point of contact for all customer, product-related enquiries • Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization • Provide liaison support to determine root cause, assess customer needs and supply solutions to the customer to improve their program • Assist and identify potential sales opportunities • Support the implementation of new and add-on devices • Support sales presentations, demos and trade shows as needed • Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com

• Support customers by providing technical, clinical, and educational assistance on the BioPatch product line • Represent PDI and the BioPatch product line by servicing existing accounts • Identify and target BioPatch opportunity accounts within the region • Achieve and exceed financial quota targets • Set appointments to present the BioPatch product line • Coordinate trials and in-services • Troubleshooting and sample requests • Attend regional conferences

• Support customers by providing technical, clinical, and educational assistance on the BioPatch product line • Increase sales of the BioPatch product line and work closely with PDI Territory Sales Managers • Complete BioPatch training curriculum to develop product expertise • Coordinate and conduct sales calls, trials, in-services, and educational events • Collaborate with outsourced in-service providers and maintain schedules • Develop rapport with distribution partners across the region

• Promote and increase sales of the BioPatch product line • Work closely with your PDI Territory Sales Managers within the region to jointly cross-sell • Complete the BioPatch training curriculum, including field training and advanced corporate training, to develop product expertise and effective presentations • Coordinate and conduct sales calls, trials, in-services, educational events, and be active with regional conferences • Work closely with outsourced in-service providers and select contacts within accounts to coordinate in-services and maintain schedules • Increase knowledge base through educational programs, seminars, conferences, reading journals, and participating in committee or group programs • Develop rapport and work closely with distribution partners across the region

• Support customers by providing technical, clinical, and educational assistance on the BioPatch product line • Drive revenue growth • Represent PDI and the BioPatch product line by servicing existing accounts • Identify and target BioPatch opportunity accounts within the region • Achieve and exceed financial quota targets • Identify key decision makers at current and future accounts • Set appointments to present the BioPatch product line • Coordinate trials and in-services • Troubleshoot, manage sample requests • Attend regional conferences

• Acquire new National Account clients in the foodservice industry through strategic prospecting and consultative selling methods. • Manage & Grow National Account portfolio by developing and delivering customer level annual sales plans. • Understand the impact of sales and financial decisions on the company & the national account’s P&L. • Execute existing contracts and own the renewal, solidify and expand existing customer relationships. • Cultivate and maintain effective business relationships with key decision makers (e.g., food safety, economic buyers, operations). • Collaborate with internal resources such as Marketing, R&D and the sales leadership team to define overall sales strategy, and to develop solutions responsive to the client’s business. • Apply restaurant research insights and trends to provide compelling solutions based on Sani Professional’s business strengths. • Through CRM, maintain customer and prospective customer profiles, document sales activities, maintain pertinent documents such as proposals, supply agreements, and profitability reports. • Perform all other duties as needed or required to maintain and grow profitable business within the assigned account base.