Role Description We are seeking a customer-focused Customer Service Representative (CSR) to support weekend guest inquiries related to our parking services and locations. This role plays a key part in delivering a positive, hospitality-driven experience by assisting guests with questions, issues, and concerns in a professional and timely manner. This is a full-time role with the opportunity to grow into additional hours and expanded responsibilities over time. - Respond to guest inquiries and support requests within established service timelines - Take ownership of guest concerns, complaints, and citation disputes, ensuring issues are resolved professionally and in line with company policies - Provide clear, friendly, and solution-oriented communication to ensure a positive guest experience - Accurately document interactions and resolutions - Escalate issues as needed and follow up to ensure guest satisfaction - Support a consistent, hospitality-focused brand voice across all guest interactions - Handle phone calls routed into Intercom Qualifications - Previous customer service experience preferred (hospitality or service-based industries a plus) - Strong written communication skills - Ability to work independently and manage multiple conversations - Reliable weekend availability - Comfortable learning new tools and processes Requirements - This position operates in a remote office environment and requires extended periods of sitting, typing, and computer use. - Employees must be able to communicate effectively via phone, video conferencing, and written communication platforms. - Occasional lifting of office materials up to 15 pounds may be required. - Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. - Reimbursement for work-related phone usage will follow company policy. Benefits - Health Benefits – Medical, vision and dental insurance – Upon eligibility - 401K – Upon eligibility - Supplemental Insurance – Life insurance and critical illness - Bonus opportunities - Internal leadership development program - Paid time off - Paid training - Tuition assistance through Bellevue University – Up to $5,250 per year - Nationwide discounts through Perks at Work - Military friendly employer Company Description Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

• Schedule, coordinate, and confirm patient appointments. • Send appointment reminders and follow up with patients as needed. • Assist in managing provider schedules to ensure efficient patient flow. • Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems. • Ensure all patient information is documented appropriately and in compliance with privacy regulations. • Review and update patient demographics, insurance information, and medical records. • Respond professionally to patient inquiries via phone, email, and other communication channels. • Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions. • Deliver compassionate and patient-centered support while maintaining confidentiality. • Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals. • Coordinate referrals, follow-ups, and patient care activities as directed. • Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms. • Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

Serve as the primary contact for clients, manage appointment scheduling, respond to inquiries with professionalism, and ensure timely follow-up to support a smooth intake process for mental health services.