Director, Auto Physical Damage

DirectorDirectorFull TimeRemoteLeadTeam 501-1,000Since 1946H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$123.9K - $163.4K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Auto Physical Damage

UFG Insurance

• Provide strategic and operational leadership for the Auto Physical Damage line of business across the Claims organization. • Accountable for claim outcomes, technical excellence, customer experience, and financial results related to APD claims. • Drive consistent execution of best practices, ensure regulatory and policy compliance. • Partner with Claims, Underwriting, Finance, Legal, and Analytics to optimize performance. • Set and execute the overall strategy for Auto Physical Damage claims in alignment with enterprise claims and operational goals. • Own APD claim performance, including severity, cycle time, leakage, litigation avoidance, and customer satisfaction metrics. • Lead initiatives to improve operational efficiency, scalability, and consistency across APD claim handling. • Provide strong technical oversight of Auto Physical Damage claim practices, guidelines, and standards. • Ensure consistent, high-quality decision-making across estimating, total loss handling, subrogation, salvage, and vendor management. • Partner with Quality Assurance and Training teams to identify trends and continuously enhance technical capability. • Lead, coach, and develop leaders and teams responsible for APD claims handling. • Use data and analytics to identify trends, risks, and opportunities for improvement. • Hold leaders accountable for performance through scorecards, KPIs, and regular operational reviews. • Drive fact-based decision-making and disciplined execution.

Job Requirements

  • Bachelor’s degree required; advanced degree or professional designations (e.g., CPCU, AIC) preferred.
  • 10+ years of progressive claims experience in Property & Casualty insurance, with significant Auto Physical Damage expertise.
  • Prior experience leading large, multi-level claims organizations or complex claim operations.
  • Deep technical knowledge of Auto Physical Damage claims, estimating practices, and vendor networks.
  • Proven ability to lead change, improve performance, and drive outcomes in a metrics-driven environment.
  • Strong leadership, communication, and influence skills with the ability to partner at the executive level.
  • Demonstrated strength in data analysis, financial acumen, and operational execution.

Benefits

  • Annual incentive compensation
  • Medical, dental, vision & life insurance
  • Accident, critical Illness & short-term disability insurance
  • Retirement plans with employer contributions
  • Generous time-off program
  • Programs designed to support the employee well-being and financial security.

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