EMSS Operations Coordinator Hybrid Oxford Campus Full time JR104348 Location: Oxford Job Description: Job Title EMSS Operations Coordinator Department Enrollment Operations Worker Type Regular Pay Type Salary Position Salary Minimum $40,000 Position Salary Maximum $50,000 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2026-06-29 Job Description Summary As a member of EMSS Operations unit, this position will assist in the processing of Miami University’s prospect and inquiry data and admission applications, support Slate users university-wide, and may occasionally provide direct support to students or parents. This position may require occasional nights/weekends. This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Job Description Process transcripts and other materials submitted online or via mail; evaluate transcripts, recalculate GPAs, and determine applicants’ level of English proficiency (as applicable); assess and review applications to determine eligibility for study; process application fee waivers, deferrals, and deposits; monitor international agreements and sponsorships (30%) Collaborate with Admission, other EMSS units, and various campus partner offices such as graduate directors/programs, Academic Personnel, Athletics, International Student and Scholar Services (ISSS), etc., to ensure the processing and matriculation of incoming students (20%) Manage imports and exports to/from Slate and Banner; manage Axiom interface software between Slate and Banner; investigate and resolve duplicate records in Slate and Banner; partner with Miami offices and external vendors on prospect/inquiry imports (20%) Communicate with faculty, staff, and student workers university-wide to train users and provide information on admission processes, policies, and operations; send informational materials to admission counselors on recruitment travel; may supervise student workers (10%) Work with EMSS Operations staff and teammates in admission units to make processes more efficient and streamlined; assist with annual admission cycle prep; monitor application-related automation in Slate and assist in troubleshooting/updating (10%) Monitor outstanding admission materials for matriculants and apply registration holds to records where applicable; communicate with students directly about document submission; coordinate with Research & Analytics team to identify enrolled student discrepancies between Banner and Slate (5%) Minimum Requirements: Associate’s Degree or 2 years of relevant experience Preferred Requirements: - Bachelor’s degree - Data Entry and database experience - Experience supporting admission processes and staff - Experience with CRMs - Experience with student information systems - Experience with ETL software - Familiarity with international document processing Additional Position Information (if applicable) Required Application Documents resume and cover letter Special Instructions (if applicable) none Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

• Manage day-to-day operations of the team, ensuring smooth workflow and meeting deadlines. • Coordinate with internal stakeholders to resolve operational issues and improve processes. • Develop and implement operational procedures to improve efficiency and productivity. • Provide exceptional customer service to Mandarin-speaking clients, responding to queries and resolving issues in a timely manner. • Collaborate with the team to achieve collective goals and objectives. • Analyse data and metrics to identify areas for improvement and implement changes. • Develop and maintain relationships with external partners and suppliers. • Ensure compliance with company policies and procedures.

• Provide rapid deployment, in-country operational surge support during humanitarian emergencies, applying operational experience to support procurement, logistics, supply chain processes, and emergency suboffice setup. • Support emergency operations planning, implementation, and close out through remote and onsite technical assistance, aligned with CRS standards, donor requirements, and good humanitarian practice. • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts. • Provide operational support across HR, finance, security, GKIM, administration, and fleet management, in coordination with relevant CRS technical and departmental leads.

Role Description We are seeking a hands-on, highly proactive IT Operations Associate to build and own the foundation of our internal technology operations. As one of the first hires in IT Ops, you will be responsible for setting up monitoring practices, supporting internal users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness. This is a high-impact, roll-up-your-sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast-moving environments. The ideal candidate can move between internal IT support and cloud monitoring tasks, while creating clear documentation and workflows with minimal supervision. Responsibilities - Monitoring & Infrastructure - Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana. - Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments. - Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps. - Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management. - Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates. - Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements. - User Support & IT Operations - Serve as first-line support for internal technology issues, including hardware, access, communication tools, and enterprise software platforms (e.g., Google Workspace, Slack, Zoom). - Provide Level 1 customer-facing support, escalating to specialized teams as needed. - Maintain asset and user inventory, and support endpoint management using best practices in security and lifecycle management. - Build and document help desk procedures, FAQs, and self-service materials to improve support response and reduce friction. - Own the onboarding and off-boarding process: provision/de-provision AWS IAM roles, SaaS accounts, and hardware; coordinate secure retrieval/termination; maintain access checklists, and enforce security requirements. - Work with Security, HR, and Operations to meet compliance, audit and security monitoring requirements, security best practices and regulatory requirements. - Function and Workflow Buildout - Independently identify and implement process improvements across IT Ops. - Identify and propose additional coverage, tooling and workflows for a growing IT Ops team. - Continuously refine SOPs, automation scripts, and knowledge base articles to improve efficiency and scalability. Qualifications - 3–5 years of experience in IT Operations, Help Desk, or Systems Support roles, preferably in early-stage or high-growth environments. - AWS Certified Cloud Practitioner (Foundation) preferred. - Hands-on experience with AWS monitoring, logging, and IAM administration. - Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems. - Solid understanding of incident management and user access provisioning. - Strong customer service mindset with excellent written and verbal communication skills. - Experience providing Level 1 support directly to SaaS clients. - Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction. - Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments. - Familiarity with compliance-friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus. - Fluency in both Mandarin and English is necessary. Company Description Hamsa is an equal opportunity employer committed to building a fair, inclusive workplace where diverse perspectives strengthen our mission. Hamsa welcomes applications from all qualified candidates and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.